Customer Service Billing Administrator
Resume:
Rebecca Santillan
**** ********** **. ******** **** Ca. 91360
Summary
Flexible, dependable, self-motivated team player with ever developing leadership skills. Excellent interpersonal skills and the ability to quickly master common and specialty business software applications.
PROFESSIONAL EXPERIENCE
Fabiano, Castro & Clem Law Office
2015 to 2024
Billing Administrator
As the Billing Administrator I was responsible for overseeing the billing and invoicing process, ensuring accuracy and timely payments. This involved managing customer accounts, preparing invoices, and coordinating payments. In addition, I’m knowledgeable in accounting principles and practices, and have excellent customer service skills.
I provided efficient and accurate billing services in order to ensure the timely and proper collection of payments from customers. This includes preparing and sending invoices, resolving billing disputes, reconciling accounts, and providing customer service to resolve billing inquiries. Additionally, as the Billing Administrator I was responsible for acquiring reparations for debts owed the firm. Receives and post payments to accounts, monitors overdue accounts, and collects debt. Maintains files on the financial status of customer accounts.
Skills and Experience:
Experience in e-billing websites. Prior experience with the following preferred: Bottomline, TyMetrix 360, Quovant, Counselink, Legal Bill Review, Legal Cost Control.
I have strong communication skills, both verbal and written, as well as proficiency in Microsoft Office software, especially Outlook, Word, and Excel.
PennyMac Loan Services - Moorpark, CA
2013 to 2015
Processes daily wires for borrower- and lender-paid insurance. Interacts with lender-preferred Insurance
Provider to resolve deficiencies in flood and hazard insurance. Researches flood certification documentation
errors and directs corrective action to be performed by BPO resources. Supports Retail Loan Modifications and Refinances with rapid processing of Insurance Disbursement Change Requests. Resolves all Insurance
Research Requests generated by multiple business groups. Processes all Loss Draft Check Payments from
Restricted Escrow.
Countrywide Home Loans/ Simi Valley, CA/
BAC Tax Servicing Lancaster, CA
Non-Impound Division 2009-2013
•Researches and resolves tax delinquent home loans. Interacts daily with Local, City, County, State and Foreign Country Tax Authorities to verify each property’s tax status and payment information for At-Risk Loans with tax liens/sales. Initiates Tax Lien/Sale Redemption process with attorneys and/or legal representatives of third-party lien holders.
Impound Division 2008-2009
•Researches and resolves tax delinquent impounded home loans. Interacts daily with Local, City, County, State and Foreign Country Tax Authorities to verify each property’s tax status and payment information for At-Risk Loans with tax liens/sales. Executed Riverside County, CA Expedited Tax Redemption process of tax delinquent loans, including ordering, obligating, and committing Certified Funds checks.
Correspondent Lending Division 2005-2008
•Researches and resolves issues involving home loans at the request of home owners and third-party lenders. Served as Projects Leader, Process Implementation Leader, and Trainer on several Special Projects with documented success (Tiger Team for Countrywide India Research Department Knowledge Transfer, CLD-Acquisitions Integration Cross-Training, Document Corrections Title Accuracy Improvement).
Customer Service Representative
Interfaces with home owners and their representatives to collect relevant loan, tax, escrow, and payoff information. Analyzes collected information to resolve the issue and/or forwards the issue to the responsible department.
Target Moorpark, CA 2004-2005
Security Specialist & Shift Lead
•Transferred into a leadership role, ensuring the safety and security of Target facilities, products, customers, and employees.
•Coordinated with Store Security Manager to schedule Security Shift Teams, train Junior Security Specialists, and cooperatively produced daily reports on facility security and product theft prevention.
Customer Service Representative Gaithersburg, MD 2003-2004
•Performed cashier duties, assisted customers with purchases and returns, maintained departmental organization.
EDUCATION
•Business Communication (In Progress) - Moorpark Community College – Moorpark, CA
•General Studies – Raymond High School – Raymond, NH
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