Customer Service Insurance Agent

TONI MANSBRIDGE

Lady Lake, FL

********************@*****.***

352-***-****

QUALIFIED FOR… ADMINISTRATION/ CUSTOMER SERVICE/ TRANSCRIPTION Looking to secure a Customer Service position with an established company in order to continue and expand my customer service skills.

RELATED EXPERIENCE

May ‘22 – Aug. '24 AUCERA (DIAL AMERICA) - Ocala, FL PHONE AGENT/ LICENSED INSURANCE AGENT

DUTIES: Receiving inbound calls to set appointments as well as provide upgrades, updating info and setting up customer care tickets. Also, receiving inbound calls to discuss need for Medicare Part C insurance Medigap, completing requested callbacks, going over plan details and verifying eligibility as well as enrolling. Jan. ‘20 – April ‘22 GREENBERG DENTAL & ORTHODONTICS – central, FL CERTIFIED ORTHO ASSISTANT

DUTIES: Secure & unsecure archwires, Tooth preparation for bonding, Removing cement from teeth and brackets, Selecting & presizing bands, Selecting & pre-sizing extra-oral appliances, Removing & Re-cementing loose fitting bands, Assisting w/ inserting fixed appliances, Inserting permanent retainers, Irrigation of debris, Placing separators, Taking upper & lower impressions, Pouring impressions for ceramic molds, Positioning & exposing radiographic films, Scheduling patients.

Sept. ‘10 – Dec. ‘19 WORRY-FREE TRANSCRIPTS - Home Office/central, FL FREELANCE MEDICAL/GENERAL TRANSCRIPTIONIST

DUTIES: Dermatology medical records, interviews, focus groups, B-roll logging, phone conversations, meetings, YouTube videos, lectures, sermons, Skype recorded calls, podcasts, edited for clarity, time-coded/stamped, speaker identification, etc. Familiar with dialects. Experienced with sensitive material handling. Usage standards referencing The Associated Press Style Book.

ACADEMIC CREDENTIALS

Penn Foster Certified Orthodontic Assistant since Apr. ‘04 Bookkeeping '07 CPR Certified thru Dec. ‘09

Medical Transcription '08 Licensed Insurance Agent ‘22 TECHNICAL TRAINING

Typing (84+wpm) * 10 key (13,000+ kph) * MS Word * MS Excel * QuickBooks * Skype & Zoom * Express Accounts * CRM Management * Express Scribe * Google Suite * DropBox * Social Media

Contact this candidate