Customer Service Rep

Myra Smith

*********@*****.*** 843-***-**** Dillon, SC

SUMMARY Seeking Customer Service Rep role with 5 years' experience in customer-facing positions, including direct CSR roles at Cash Credit and Assurant. Recognized for exceeding service standards, developing empathetic client relationships, and resolving complex issues. Skilled in call handling, data management, and providing tailored customer support.

WORK EXPERIENCE Conduent Norfolk VA

Customer Service Tech Support Jan 2024

• Provided comprehensive technical support to Conduent clients, efficiently resolving issues and ensuring customer satisfaction through expert troubleshooting and effective communication.

QVC Distribution Center Hamer, SC

Forklift Driver Apr 2022 - Present

• Ensure inventory accuracy by verifying items against documentation and conducting cycle counts.

• Prepare items for distribution by wrapping pallets, tagging merchandise, and staging orders for shipment.

• Operate RC and PE forklifts for loading trailers, organizing storage racks, and positioning pallets for efficient space utilization. Wal-Mart Supercenter Florence, SC

Order Picker Jan 2022 - Apr 2022

• Maintained a tidy and safe work environment by consistently clearing areas of clutter and debris.

• Accurately picked and packaged customer orders, ensuring efficient processing and handling.

• Minimized fulfillment inaccuracies by effectively utilizing RF scanning technology to streamline item selection and placement.

Cash Credit Florence, SC

CSR Aug 2021 - Jan 2022

• Fostered empathetic client relationships, consistently surpassing customer service benchmarks through effective problem resolution.

• Diagnosed and addressed underlying causes of customer inquiries, ensuring comprehensive solutions to product and service complaints.

• Informed customers on billing and payment processes, reinforcing understanding of support policies and procedures to enhance service satisfaction. Prologistix Staffing Florence, SC

Warehouse Picker May 2021 - Aug 2021

• Maintained a clean and organized warehouse environment, ensuring safe and efficient work areas by clearing debris and keeping aisles accessible.

• Processed and prepared customer orders with attention to specific requirements, contributing to satisfactory client experiences through meticulous packing and handling of materials.

• Collaborated effectively with team members to meet daily objectives for picking and packing, while also ensuring warehouse security by promptly reporting any irregular activities.

Assurant Florence, SC

CSR Apr 2020 - May 2021

• Cultivated strong client relationships through exceptional service, leading to a track record of surpassing customer satisfaction benchmarks.

• Analyzed and resolved customer complaints by identifying underlying issues, ensuring lasting solutions and follow-up communications to reinforce service excellence.

• Managed and maintained customer data with accuracy, and provided timely and informed responses to customer inquiries, enhancing overall service efficiency. Dollar General Dillon, SC

Assistant Store Manager Sep 2018 - Apr 2020

• Oversaw staff scheduling, aligning workforce allocation with customer demand and maximizing team strengths, while ensuring adherence to attendance policies.

• Directed store operations, including inventory management, sales strategies, and customer account oversight, leading to streamlined processes and customer satisfaction.

• Implemented training programs for new employees, fostering adherence to company protocols and excellence in customer service, and contributed to refining store opening and closing routines for improved operational efficiency. EDUCATION Miller-Motte Technical College

Associate of Applied Science, Electronic Medical Records Wilmington, NC

Sep 2015

SKILLS Shipping and Receiving • Order Picking and Processing • Safety Standards • Staging and Sorting • Certified Forklift Operator

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