Customer Service Representative
Resume:
Xaria Washington
Tallahassee, FL
*********@*****.***
Looking to learn new things from different jobs. I have a flexible schedule and can work and fast paced environments.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Alight - Tallahassee, FL
February 2022 to January 2024
It was a call center with the company people first. We worked with insurance carriers to provide state worker with insurance, we also helped with getting employees back into their account if they get locked out and solve issues with problems they can be having with their insurance effective dates and vendor files being sent over. We also worked with employees with missing insurance payments or a error in the payment being sent over which we determine by their correspondence history and also reinstatement tickets to get their insurance over to carriers within 24/48 hours for emergencies doctors appts. We also work with retirees and their pension plans or setting up cobra plans for them to have insurance outside of working with the state, we work with 401k, leave payout, fmla, and also payroll information for active, retired, and separated employees of the state. We also provide 18 months of insurance for surviving spouses of a passed away state employee or former employee of the state through a cobra plan. We can also redirect them to another agencies or to the HR of their agency or department for other information that can be asked that we don’t provide. we also can contact the insurance carriers (Florida blue, united healthcare, human-a, av-med, capital health plan etc.) to get information about and state employee vendor files or if all the dependents are showing on employee insurance. We can also access their portal to see all of their insurance they chose ( dental, vision, health, life) an to help the state employees with their open enrollment choices and also letting them know the documents they need for dependent or spouse adding.
Stocking Clerk
Publix - Tallahassee, FL
April 2022 to February 2023
Assists with unloading product from trucks and organizes stock room. Fills assigned section as needed. Assists with the maintenance of the shelf set. Cleans cases and shelves, and mop and sweep the sales floor, stock rooms, and dairy coolers.
Walmart OGP
Walmart - Tallahassee, FL
May 2021 to April 2022
Fulfills customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with customer as needed to ensure satisfaction; and following up on out-of-stock merchandise. Education
Associate's degree in Health Science
Tallahassee Community College - Tallahassee, FL
August 2021 to Present
High school diploma
Lake Brantley High School - Altamonte Springs, FL
August 2017 to March 2021
Skills
• Customer Service (3 years)
• Computer Operation
• Human Resources
• HIPAA
• Typing
• Analysis skills
• Software troubleshooting
• Computer networking
• Pallet jack (1 year)
• Warehouse experience (2 years)
• Medical records
• FMLA
Certifications and Licenses
Driver's License
July 2020 to July 2029
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