Be A Medical Records
Resume:
Debbie Tucker
Kanata, ON
******.******@*******.***
Enthusiastic, goal-oriented, and cooperative professional seeking an opportunity to work in an environment that utilizes my skills and abilities while developing my career. Work Experience
Ophthalmologist Assistant
iCare Surgical & Optical Centre - Ottawa, ON
January 2020 to Present
I’m CCOA licensed, I have Epic and I book appointments for the ophthalmologist . Confirm appointments, schedule surgery in Epic, scanning documents, faxing information, booking referrals, verifying health cards among many different duties .
Optometric Technician
Stittsville Optometry - Stittsville, ON
January 2018 to January 2020
• Completed preliminary screening examinations including external examination, central and peripheral visual fields, and color vision tests.
• Used a slit lamp biomicroscope to examine patient's cornea, lens, and anterior chambers.
• Conducted visual field tests to measure field of vision.
• Provided complete patient eye care, eyeglass, and contact lens services.
• Oversaw and assisted with appointment scheduling and patient check in and checkout activities
• Handled phone calls and faxes and used other common office machines.
• Updated and maintained accurate and complete patient-related files and medical records. Receptionist
Heritage Optometric Clinic - Carleton Place, ON
March 2017 to January 2018
• Performed scheduling duties and customer reminder calls.
• Assisted patients in choosing frames and purchasing glasses.
• Answered phones and scheduled patient appointments.
• Adjusted and repaired glasses as requested by patients.
• Instructed patients in care and use of glasses or contact lenses. Receptionist
Mahogany Salon and Spa - Stittsville, ON
May 2015 to March 2017
• Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
• Provided an elevated customer experience to clientele.
• Performed opening and closing duties to include cash/credit procedures and facility cleaning.
• Served beverages to waiting clients, making sure a comfortable and clean atmosphere is presented.
• Ensured customers satisfaction by communicating and resolving any customer complaints. Clinic Manager
Laurier Optical - Kanata, ON
September 2011 to May 2015
• Greet patients as they arrive at the facility while assisting them in filling out registration forms.
• Schedule appointments over the telephone and in person.
• Provide patients with reminders through follow-up calls.
• Handle cancellations and open slots by incorporating patients from wait lists or those with emergencies.
• Assisted patients in choosing frames for eyeglasses as well as handling contact lenses.
• Efficiently calculated bills and processed payments. Receptionist
Aon Reed Stenhouse - Ottawa, ON
August 2007 to March 2010
• Provide calendar management support; schedule meetings.
• Performs a variety of clerical work involving standardized forms, reports, data, and procedures using established instruction/routines.
• Developed and maintained office filing systems and records.
• Processing of all types of high volume incoming and outgoing mails, UPS, FedEx, private couriers.
• Maintained heavy schedule for conference rooms.
• Ordered and maintained inventory of office supplies.
• Handled all incoming calls and assisted customers with a variety of questions. Sales Administrative Assistant
West Ottawa Hyundai - Ottawa, ON
June 2006 to August 2007
• Responsible for entering client information as well as the information on the vehicles into the data entry system.
• Performed the duties of; booking service appointments, signing off on work orders and licensing vehicles.
• Cultivated strong relationships with customers, and provided comprehensive, professional service. Sales Representative
La Senza - Ottawa, ON
June 2004 to June 2006
• Managed front desk assisting customers with purchases.
• Responsible for stocking, arranging floor displays, opening/ closing procedures for the store.
• Educated customers on the brand and help them find what was best suited for as well as promoting new products.
• Exceeded sales targets.
Self Employed
Private House Cleaning
January 2000 to June 2005
• Manage and schedule cleaning appointment around client's availability and preference.
• Maintained and ordered cleaning supplies.
• Maintained cash and dealt with business deposits.
• Clean homes, apartments and residential spaces.
Education
Diploma
Ontario Secondary
June 1987
Port Credit High School
Skills
• Telephone & Front Desk Reception, Customer Service, Filing, Database & Records Management, Executive & Administrative Support, Reports & Spreadsheets, Complaint Handling, Data Entry, Switchboard
• Word, Excel, PowerPoint, Access, Visio, Outlook, Windows Vista/XP, MS Office, SAP, HYPE
• 10+ years with Customer service and office administration experience
• CCOA Licensed (The Canadian Association of Optometrists)
• Epic
• Event Planning
• Personal Assistant Experience
Additional Information
CCOA licensed
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