Customer Experience Patient Care

MELISSA DOVER

Sikeston, MO ***** 573-***-**** *******************@******.***

Professional Summary

Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.

Skills

Production Efficiency

Materials Transport

Customer Experience

Safety Protocols

Operational Efficiency

Maintaining Clean Work Areas

Inventory Records

Conveyor Systems

Material Stacking

Labeling Requirements

Safe Lifting

Production Tracking

Work History

Handpacker 06/2023 to Current

Unilever/manpower – Sikeston, MO

Took on extra hours and shifts during busy periods to meet tight shipping deadlines. Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.

Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system. Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.

Nurse Assist/ Cna 03/2022 to 05/2023

Daybreaker

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Checked patient vitals such as temperature, blood pressure, and blood sugar levels. Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs. Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Cared for residents in assisted living facility and delivered high-quality support to meet needs. Helped clean and prepare patient consultation rooms to maintain hygiene standards Oversaw and maintained patients' rooms, group living areas, and nurse stations. Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Tri-county Care Facility 08/2018 to 05/2020

Tri-County Health Care – Vandalia, MO

Maintained detailed records of patient progress, documentation of services and case notes. Collaborated with healthcare providers to drive continuity of care. Conducted in-home visits to provide supportive services. Assisted patients in accessing housing, financial assistance and other community resources. Education

Associate Of Business Administration: Basic 05/1992 Three Rivers Community College - Poplar Bluff, MO

Certifications

Area of certification Training - Timeframe

Area of certification, Company Name - Timeframe

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