Executive/ Medical Assistant

NANCY VILLAFANE

**** **** ******, *****, ** ***** 646-***-**** ************@*****.***

SUMMARY

Accomplished executive medical assistant offering over 20 years of administrative experience reporting to a CEO and other top-level executives.

Consummate professional with supervising experience in managing a large scale of staff members dedicated to making the lives of busy executives

easier. Adapt at following set medical care plans; maintaining patient confidentiality with an impeccable track record and identifying patient care

requirements. Effective communicator aiming to provide patients and families with emotional support and educate them on different medical procedures and outcomes.

EDUCATION

SUNY BRONX Educational Opportunity Center 02/2020 Medical Assistant Certificate of Completion

CPR Certified, American Heart Association, New York, NY 02/2020

Pre-Medical Studies, Computer Science.

Borough of Manhattan Community College - New York City, NY 1996 Coursework in Health Services

PROFESSIONAL EXPERIENCE

Bari Homecare, LLC. 09/2022 – Present

Consumer Direct Personal Assistant/Clerical Assitant, Bronx, NY

● Take vitals on a daily basis for the patient, including blood pressure, pulse, temperature and respirations

● Monitor glucose levels and administer insulin, and give daily medications as directed by providers

● Prepare daily meals, including breakfast, lunch, dinner and snacks

● Perform daily errands, food shopping and medicine retrieval; schedule medical appointments and procedures for patient

● Accompany patient to medical appointments and procedures; assist with daily routines, bathing, dressing and feeding

Intergern Health Care Inc. 01/ 2019 – 08/2022

Consumer Direct Personal Assistant/Clerical Assistant, Bronx, NY

01/ 2019 – 08/2022

● Prepare daily meals, including breakfast, lunch, dinner and snacks; take daily vitals for patient, blood pressure, pulse and

Respirations

● Perform daily errands, food shopping and medicine retrieval, schedule medical appointments and procedures for patient

● Accompany patient to medical appointments and procedures; assist with daily routines, bathing and dressing

Integrated Resources, Inc.

Call Center Service Associate, Horizon Blue Cross Blue Shield of New Jersey, Wall Township, NJ

07/2018 – 11/2018

● Contacted practitioners and facilities to validate geographic information as it appears on the Provider Manager software

● Confirmed Tax ID Number, group name, contact number, accepting status, practice limitations, age restrictions, NPI number, participating

networks, email, specialty and hospital affiliations; updated spreadsheet with current information; add practitioner

● Provided network specialist information to providers if further assistance is required regarding billing or claims issues

Seaview Orthopedics and Medical Associates

Front Desk Medical Service Associate, Ocean, NJ

09/2017 – 11/2017

● Checked patients in and out according to appointment time; answered incoming calls and addressed concerns

● Scheduled initial evaluations/ follow up appointments; collected and requested new or updated prescriptions for treatment

● Processed co payments for visit via check, cash or credit card

P.S. 196

Title I Associate/ Parent Volunteer, Bronx, NY

● Budgeted planning for parent activities and workshops, order supplies for parent workshop

09/2016 – 06/2017

● Attended meetings with school staff to organize utilization of funds; planned activities for parents and students involvement

● Assisted other staff members with administrative duties

Renaissance Home Health Care

05/2015 – 11/2015

1

Patient Care Coordinator, Queens, NY

● Managed a total of 100 plus staff members and clients with minimal supervision to accommodate accounts

● Created calendars for new and existing clients; approved/ requested days and hours using HHA Exchange

● Assigned home health aides to clients, confirmed that type of care provided was according to plan of care

● Located and assigned replacement aide in case of emergencies for clients

● Ensured insurance authorizations were current and valid to provide proper continuation of services

● Requested extensions and changes in services to accommodate clients and their family )

● Processed time-sheets for home health aide staff; approved vacation and time off requests

School Aide Volunteer

P.S. 195, Bronx, NY

● Prepared late passes for students that arrived after their scheduled entry time in the mornings

● Assisted in organizing students, and maintained discipline during their scheduled eating times

11/2013 – 04/2014

● Ensured that classes were in an orderly fashion while in the hallways to avoid collision with other students

● Provided assistance to teachers in classrooms with administrative and relative work for their students

Claims Handler/ Processor

EuroCenter USA, New York City, NY

08/2013 - 10/2013

12/2006 – 04/2009

● Customer Service Team Associate for international clients for countries like: Denmark, Russia, Ukraine, Sweden, Thailand, Norway,

Finland, Spain and Germany visiting or living in the US

● Processed medical claims for various countries and prepared payments or wire transfers

● Assisted policy holders locating providers from the company provider website; scheduled/ confirmed appointments for policy holders

● Verified benefits and claim status to providers, facilities and policy holders

Human Resources Compliance Coordinator

All City Healthcare Services Agency - Rego Park, NY

04/2011 – 05/2012

● Ensured compliance with verifications of credentials for new applicants: Home Health Aides, Nurses and Physical Therapists

● Processed extensive background checks through various government agency websites and DOH CHRC verification programs

● Demonstrated knowledge of HIPPA privacy and security regulations by appropriately handling patient and employee information

● Administered, directed and coordinated a weekly schedule for over 100 clients and 100 employees of the agency

Executive Administrative Assistant/ Coordinator/ Secretary

Various Contracts - New York City, NY

Milbank, Tweed, Hadley & McCloy, LLP

Credit Suisse Investment Bank

BNP Paribas

A & E Television Networks

Shukat, Arrow, Hafer, Weber, LLP

VNSNY

● Assistant to the Director of Clinical & Service Operations of Medical Management

● Arranged meetings and conference calls for the CEO, CFO, VP and employees

● Managed personal lines for the company's CEO and travel arrangements

10/2004 – 03/2016

Oscar Gruss & Son, Inc.

The Hall Partnership, LLP

Banco Santander Central Hispano

The Rockefeller Foundation

Lighthouse Guild

● Scheduled travel arrangements for all executives and staff, including international and domestic destinations

● Prepared projects using power point; bind presentations for meetings

● Managed the reception area, including greeting visitors and responding to telephone and in-person requests for information

● Maintained, organized and coordinated frequent changing calendars

● Assistant to senior partner of a prestigious entertainment law firm with a high volume of well-known and respected artist

● Collaborated with other administrative team members/ departments on special projects or events

● Maintained inventory of supplies and required devices to accommodate new existing employees

SKILLS

AND

STRENGTHS

Microsoft Office Suite: Excel, Word.

Fluent in Spanish

PowerPoint,Outlook,Access,AdobeRecruitingandHiringrecommendations

Acrobat, Lotus Notes, QuickBooks

Medicaid/MedicareEligibility

Case Trakker/ TAGS

Schedule management

Insurance verification and referralhs

Background checks and Regulatory compliance

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