Customer Service Front Office

STEPHEN KWASI AMOYAW

Mobile: 054*******: Email: *************@*****.***

PERSONAL INFORMATION

Nationality: Ghanaian

Date of Birth: 13th September, 1992

Sex: Male

PERSONAL PROFILE

Dedicated and result-driven hospitality professional with three years of experience in delivering exceptional customer service and leading high-performing teams. Proven track record of improving service quality, increasing customer satisfaction, and driving business growth. Skilled in team management, communication, problem solving, and conflict resolution. Passionate about creating a positive customer experience and fostering a culture of excellence in service delivery.

EDUCATION

MSc. Hospitality and Tourism Management- Kwame Nkrumah University of Science and Technology (Ongoing).

BA. Theology - Christ Apostolic University College (2020)

Diploma In Theology- Christ Apostolic University College (2018)

West African Senior Secondary Certificate (WASSCE) - Akuapem Mampong Presbyterian Senior Secondary School (2014)

PARTICIPATED TRAININGS

Management Training- Aqua Safari Resort (2024)

Emotional Intelligence Training- Aqua Safari Resort (2024)

Food Safety Training- Aqua Safari Resort (2024)

Fire Emergency Training- Aqua Safari Resort (2024)

Cross-Training with Front Office- Aqua Safari Resort (2023)

Customer Service Training- Aqua Safari Resort (2021)

OXI PMS Training in School Administration- Likpe Senior High School (NSS 2021) WORK EXPERIENCE

SERVICE SUPERVISOR- AQUA SAFARI RESORT (2023 to date)

Coach butlers for service performance.

Develop and motivate team members through capability development.

Manage guest/customer concerns and feedback.

Plan daily service to suit customer demands.

Plan weekly shift and staff Rota.

Develop training curriculums for the department.

Develop staff performance reports for appraisal.

Coordinate between butler service and relevant departments for smooth service flow. BUTLER- AQUA SAFARI RESORT (2021- 2023)

Rendered specialized and personalized service to guests in resonance with SOPs.

Coordinated between butler service and relevant departments to enhance smooth operations.

Assisted check-in procedures in front office.

SUBJECT TEACHER: LIKPE SENIOR HIGH SCHOOL-NSS (2020-2021)

Taught form two and three C.R.S and Agricultural Science.

Developed lesson plan, reviewed assignments and class work.

Set end of semester examination questions.

Helped staff members to execute academic tasks related to IT.

Managed classes such as Government and Integrated Science under circumstances of class master absenteeism and staff shortage.

Assisted IT department in student data collection using the OXI GLOBAL SYSTEMS software.

Organized extracurricular activities for students.

Supervised preps, built cordial relationship with students and staff.

Supervised Student Elections.

TEACHING ASSISTANT - CHRIST APOSTLIC UNIVERSITY COLLEGE (2019 - 2020)

Planning and supporting lessons.

Supporting students with tasks and assignment.

Supervising student activities

Organizing one-on-one classes for students with challenges. PERSONAL SKILLS/ ACHIEVEMENT

Awards/Honors:

Butler Service Departmental Award for consistency in effective front office policing

(Maiden Edition); March 2023.

Overall Best Student Award; Christ Apostolic University College 2020 graduating class.

Faculty Best Student Award; School of Theology-2020 graduating class, Christ Apostolic University College.

Best Agric. Student Category Award; 2013/2014 Speech and Prize Giving- Akuapem Mampong Presbyterian Senior High School.

Citation of Honor for exceptional leadership in Youth and children Ministry; Christ Apostolic Church International. Mango-Lane Assembly, Accra. 2016 & 2017. Skills

Leadership and motivational skills

Organizational and planning skills

Analytical skills.

Interpersonal skills.

Good communication skills.

High sense of responsibility.

IT Literacy (Microsoft suit).

Driving skills (Class B License)

LANGUAGE EFFICIENCY

English Language (Oral and written fluency)

Asante Twi (Oral and Written fluency)

Eve (Oral fluency)

Lelemi (Native)

Hebrew (Written fluency)

Greek (written fluency)

REFERENCE:

MR. JONATHAN AMARTEY

HEAD OF DEPARTMENT, FOOD AND BEVERAGE

SAFARI VALLEY ECO RESORT

Tel: 054******* Email:

***************@****************.***

PROF. FOSTER FRIMPONG

HOD. FACULTY OF HOSPITALITY AND TOURISM STUDIES

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY-KUMASI Tel: 024*******

Email: **************@*****.***

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