Call Center Customer Service

Theodora Williams

********@*****.***

Dear Sir or Madam,

Please accept my enclosed application for the position of Virtual Inbound Call Center Representative in company. Having read through your job posting, I was excited to discover that my skillsets and experience match your desired qualifications.

As a call center representative at Comcast, I spent 1 year honing my upselling techniques, conflict resolution skills, and phone etiquette. In just six months on the job, my managers already had me onboarding and training new employees. By the end of my tenure at Comcast, I had achieved the following results:

Customer Service Rating= 98% over two years

Resolved 94% of customer issues, thereby reducing the caseload of the call center manager

Lowest customer turnover ratio in 2015

Ranked third in the region in sales and service

Technical Support and Help Desk along with providing exceptional customer service

It would be a great honor to be a member of your team since your company is one of the best in the industry at employee development. I believe that my customer service skills and prior call center experience along with my management experience would help your company boost customer satisfaction.

I am looking forward to discussing the position with you in more detail and am available by phone or email at any time most convenient for you. Thank you for your time and consideration.

Sincerely,

Theodora Williams