Customer Service Fleet Manager
Resume:
MARCUS C. GLOVER, SR.
DOUGLASVILLE, GA *****
MARCUS GLOVER
*************@*****.***
MOBILE
OBJECTIVE
Seeking a Fleet Manager position with an organization which will utilize my 14 years of experience in logistics, operations customer service, process mapping, rate negotiation, and geographical understanding to aid in the growth of the company. Adept at implementing security procedures and identifying safety risks. Focused on applying operational knowledge of vehicle maintenance, problem solving, and adhering to industry regulations.
SKILLS
Demonstrates accuracy and thoroughness.
Identifies and creates strategies to improve and promote quality.
Applies feedback to improve performance.
Possesses the ability to apply common knowledge understanding to carry out detailed written and/or oral instructions.
Knowledgeable of DOT regulations.
Ability to verify when PM services are scheduled.
Verify invoices.
Capable of observing and documenting the overall quality of Pre/Post trip inspections.
Excellent customer service skills to support and build relationships with customers, drivers, and builders of the team.
Effective time management, with great attention to detail.
Great computer skills, including good working knowledge of the Microsoft Office Suite.
Crown mapping, word soft, etc.
Daily reporting/monitoring (Expeditors, UPS, DHL, Freight Force, Forward Air, dedicate transfer for St. George, etc.
Produces daily customer service contact notification of delays, scheduling, issues, etc.
Ability to add, subtract, multiply, and divide in all units of measure utilizing whole numbers, common fractions, and decimals.
Ability to work flexible schedules including extended hours, weekends, and holidays.
Vast experience with national and international freight regulations.
Solid ability to manage warehouse freight operations and procedures.
Strong familiarity with imports and exports transferred via air freight.
Ability to work within existing markets and establish new markets.
Deep knowledge of customs and airline procedures.
Familiar with database software.
Adept at working in fast-paced environments.
Outstanding decision-making skills.
Strong understanding of fleet management.
Solid comprehension of federal regulations and safety guidelines.
EDUCATION
HIGH SCHOOL DIPLOMA
1986-1990
Rockdale County High School
Conyers, GA
References upon request
EXPERIENCE
BAH EXPRESS
APRIL 2023-PRESENT
FLEET MANAGER
MANAGE AND MONITOR OTR, REGION, AND LOCAL DRIVERS DAILY. INITIATE SOLUTIONS WHEN THERE ARE SUDDEN ROUTE CHANGES OR OTHER DISCREPANCIES TO COMMUNICATE TO DRIVERS TO ESTABLISH NEW ROUTES, ENSURING TIMELY DELIVERIES AND PICKUPS
OVERSEE HOS AND DOT REGULATIONS
ROAD RUNNER TRANSPORTATION
June 2019-April 2023
As a highly motivated and driven personnel, working in a collaborative environment with a strong focus on understanding department flow, developing open lines of communication with vendors, staff, and upper management, resulting in a positive and productive workplace as well as exceptional retention among employees, supervising three dispatchers, promoting compliance, following all company policies and regulations, meeting DOT and government regulations.
Manage and monitor 40 P & D drivers daily. Initiate solutions when there are sudden route changes or other discrepancies to communicate to drivers to establish new routes, ensuring timely deliveries.
Perform duties such as, prepare, update, dispense the daily route schedule, in addition to ensuring maximum productivity by achieving or exceeding goals, provide excellent customer service while working directly with clients. Utilize best practices to improve operational efficiency.
Provide excellent service consistent with the property’s core service standards.
Evaluate drivers and performed background checks, in addition to evaluating fleet inspection reports.
Ensured that all safety and regulations were fully implemented.
Maintain vehicle specifications and oversee fleet operations.
Make cost-effective vehicle vendor recommendations and evaluated repairs.
Monitor the performance of all drivers and fuel cost, while identifying cost-saving measures.
Ensure prompt completion of project assignments.
Improve fleet safety through implementation of cell phone control device, preventing texting while driving.
Collaborate with other departments, sourcing and purchasing materials and supplies for special projects.
DHL SUPPLY CHAIN
February 2019-June 2019
Responsible for distributing staff work assignments, supervising night shift employees, reporting daily operations to upper management, motivated staff to increase morale and inclusion, and trained new hire employees to improve efficiency and productivity.
ASX DIRECT
July 2017-October 2018
Responsible for overseeing the production of goods and/or provisions of service.
Ensured efficient day-to-day operations in an organized manner.
Provided satisfactory experiences to customers and clients.
Assisted with the development and implementation of Less Than Truck Load (LTL) scorecard for all assigned LTL carries to track and evaluate monthly performances that contributed to a monthly success rate of all shipments.
Performed duties such as conducted interviews, initiated the hiring process, trained new hires and current employees (including members of the leadership team), managed quality assurance, tracked progress of air freight deliveries, scheduled routing and deliveries researched and monitored existing processes and analyzed effectiveness to create strategies that will improve productivity, and supervised a team of 20 supervisory, warehouse, transportation, and inventory employees.
Coordinated with all department managers to ensure efficient operations.
Offered and provided support to sales team and account managers.
Negotiated rates with carriers for air shipments on behalf of clients.
Ensured compliance with industry standard quality regulations.
Coordinated with existing international partners to expand business.
Managed customer issues and assisted in providing timely resolutions.
Achieved and maintain a 100% inventory accuracy rate.
Oversaw three carriers with a driver fleet of 124 drivers to ensure customer service and service goals were met.
Coordinated between the shipping department, dedicated carriers and carriers and store personnel to ensure trailers were loaded correctly, appointment times were set, and delivery was on-time.
Solved dispatcher driver issues.
Responsible for daily efficiencies.
J & P HALL EXPRESS
January 2007-July 2017
Loaded trucks for daily deliveries.
Performed duties that required the use of management skills including managed all inbound flows, outbound flows, and warehouse transfers using tools and principles of lean and standard work, analyzed, developed, and maintained metrics for day-to-day operational performance, prepared and processed client invoices.
Manifest daily P&D Routes (Airport, owner operates, local covering all Southeast Area)
Tracked progress of air freight deliveries and informed clients of arrival.
Dispatched daily pickups and deliveries.
Oversee daily dock on hand report, ensuring labeling/loading is accurate.
Monitored 15 to 25 P&D drivers daily, scheduling. Coordinating service.
Tracked network trouble and repair. Provides telephone assistance and support to technicians during troubleshooting and repair.
Made suggestions and recommendations to supervisors and managers to continually improve customer service operations.
Managed technician routes using established workforce management system to identify current and potential scheduling problems.
Maintained and managed a positive work environment by interacting in a professional and polite manner with guests, team members, and park management.
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