Customer Service Payroll Administrator

ESTRELLA

GUERRA

**** ** **** **** *****, FL ****3

305-***-****

*********@*******.***

OBJECTIVE

Driven and proactive professional with experience in payroll processing and customer service. Proven ability to identify customer needs, provide recommendations and implement solutions that increase customer retention and satisfaction rates. EXPERIENCE

Payroll Administrator Mastec AT

11/7/2005 – 4/17/2018

• In depth knowledge of Oracle.

• Supervise 3 payroll employees with more than 300 employees.

• Process daily terminations, address changes, W-4s, pay rates, New Hires, Direct Deposits

• Process all Personal Change Forms.

• Assist the field with all kind of inquires.

• Assist employees with all kind of inquires

• Answer e-mails in daily basis.

Drama Teacher Escuela de Teatro de Micki Mata

02/05/2002 - 10/31/2005

• Consistently assess student achievement through formal and informal testing.

• Present a positive role model for students that supports the mission of the school district.

• Create a classroom environment conducive to learning.

• Manage student behavior in the classroom and administer discipline according to board policies, regulations, and IEP.

• Establish and maintain open lines of communication with students and their parents.

• Maintain a professional relationship with all colleagues, students, parents, and community members.

• Demonstrate behavior that is professional, ethical, and responsible.

• Attend and participate in faculty meetings and serve on committees as required. 2

EDUCATION

Associate of Arts: 1980

Universidad de La Habana. Havana, Havana, Cuba

SKILLS

• Communication

• Bilingual

• Problem Solving

• Collaborative Team Member

• Highly Dependable.

• Time Management

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