Customer Service Account Executive
Resume:
******.**********@*****.***
Phoenix, AZ
Linkedin.com/in/nadeen-elsharkawy
N A D E E N
E L S H A R K A W Y
S A L E S & A C C O U N T M A N A G E M E N T
Account Executive with progressive experience in B2B sales, business development, customer service, and marketing, with strong lead generation and new business expansion skillsets. With the use of outside sales methodologies, CRM tools, and strategic planning, drives new account creation and bottom-line revenues. With an entrepreneurial mindset and big-picture thinking, adept at increasing sales and optimizing processes via thorough business and data analysis. Currently pursuing a Master’s degree in Information Systems and Artificial Intelligence, and passionate about integrating the consumer thought process with AI-based forward thinking. Known for a willingness to learn with a hands-on approach, and signature strengths of collaborative leadership and persistent follow through. C O M P E T E N C I E S & S K I L L S
Competencies: Customer Service Sales Solutions Relationship Building Communication Data Analysis Negotiation
Client Relationship Management (CRM) Product Knowledge Client Engagement Proposals Revenue Growth Value Selling Networking Adaptability Leadership and Business Acumen User Retention Project Planning High Volume Sales
Technical Skills: Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Teams) Google Suite (Sheets, Docs, Slides, Mail) CRM Tools: HubSpot, Salesforce, NetSuite, Zendesk, ZoomInfo AI Tools: Copilot, ChatGPT Remote Monitoring & Management: NinjaOne HRIS: Workday, Peoplesoft, Quickbooks POS: Square Additional Sales & Marketing Tools: LinkedIn Sales Navigator, ACT-ON Email Marketing, DiscoverOrg, Mailchimp, Outreach, Dialpad, Dialpad Meetings, Brevo P R O F E S S I O N A L E X P E R I E N C E
Account Executive T-Mobile Hybrid – Phoenix, AZ 10/2023 – Present
Spearhead new business growth for telecom B2B sales covering Maricopa County with a portfolio of over 1000+ clients. In 2024 achieved stretch sales goals and currently exceeding targets by 188% YTD.
Leverage outside sales tactics including prospecting, field canvassing, and referrals, coupled with sales force automation and funnel management to consistently capture new client accounts.
Manage relationships with retail stores in the area as well as partners in engineering, implementation, and billing, acting as a key partner and liaison between teams to ensure client needs are met.
Mentored peers on best practices for prospecting, leading to improved team performance and increased sales efficiency.
Present to C-suite leaders and deploy solutions of multiple product categories, including SaaS, Asset management, MDM, and the Microsoft Suite which contributed to a 20% rise in sales conversions in a quarter.
Expertly manage customer relationships using CRM software to track client interactions, resulting in a 35% increase in customer retention over two quarters.
Social Media Marketing Consultant Get IT Right Solutions (Part Time) Remote 05/2023 – Present
Manage the company’s social media marketing, LinkedIn presence, Email Campaigns, and other marketing needs, from conception to execution.
Developed and led the execution of a strategic content optimization campaign, resulting in a 900% increase in post impressions within the first 60 days and a 300% improvement in search result returns.
Designed and built website from the ground up, and perform on-going maintenance of content changes, including copywriting, design, and graphics.
Client Development Executive Cox Communications Hybrid – Lake Forest, CA 03/2022 – 10/2023
Spearheaded telecom B2B sales covering southern Orange County with a portfolio of over 2000 accounts. Generated business growth through prospecting and outside sales tactics; in 2023 exceeded targets by 200% generating over
+$48K in new business revenues in a 6-month period.
Delivered on quotas with a strategic sales cycle approach, including networking for new sales opportunities, and leveraging ZoomInfo to guide and inform focus targets.
Collaborated with Engineers, Sales Management, Construction Coordinators and Implementation teams to achieve a seamless user experience and fluid product implementation and deployment.
Managed ongoing relationships with clients and provided exceptional customer service via face-to-face meetings and frequent touch-bases to ensure product performance and customer satisfaction.
Negotiated and created robust product packages that both fit clients’ needs and drive bottom-line revenues. Analyzed client enterprise product usage to capitalize on upselling opportunities.
Presented to internal Cox C-Suite executives with business updates, and to client C-Suite teams regarding product solutions that capitalize on selling cloud software packages and fiber products.
**Reason For Leaving: Relocated to Phoenix, AZ from Southern California Small Business Account Executive Charter Communications Hybrid - Cerrito, CA 01/2020 – 03/2022 N A D E E N E L S H A R K A W Y R E S U M E
Responsible for driving new business expansion across the small business sector through cold calling, door knocking, networking and referrals. Over tenure increased new business contracts by +140%.
With a project manager mentality, oversaw the service onboarding and product implementation experience and coordinated with construction managers and technicians to ensure seamless installation and maintenance.
Utilized strong organizational skills to juggle multiple projects and build a sales pipeline. Performed route planning, coordinated follow ups, and tracked install schedules and client meetings; achieved Top-3 Account Executive for West Coast sales rankings.
To support funding additional client projects from $50K-100K, became a self-taught expert in construction documents. From right of entries, to property management and landlord authorizations, alleviated workload for clients and earned faster business by avoiding permitting issues that would delay installations.
Mentored, trained, and influenced peer reps from different teams to help them expand their skill sets. Led training calls for Southern California market, showcasing winning strategies.
**Reason For Leaving: Opportunity to support bigger Enterprise business at Cox Communications Solutions Specialist – Retail Verizon Irvine, CA 08/2019 – 01/2020
Created sales solutions for consumer and business mobility clients, averaging +175% to monthly sales goals.
Promoted to Team Lead and Manager on Duty for demonstrated leadership, product knowledge, and performance in role. Supported peers with client escalations and problem solving as necessary.
Utilized consultative and solution-oriented value selling techniques to overcome objections, guiding sales to close.
Maintained high support standards amid high traffic of referred customers; employed group selling and hand-off tactics to ensure all clients’ needs were met and no opportunities were missed.
**Reason For Leaving: Growth Opportunity with Charter Communications A D D I T I O N A L E X P E R I E N C E
Lead Generation & Marketing Specialist Juxto & VoiP Exchange Irvine, CA 12/2018 – 06/2019 Store Associate Charter Communications Fullerton, CA 05/2018 – 11/2018 Retail Sales Associate AT&T La Habra, CA 04/2017 – 04/2018 E D U C A T I O N
Masters of Science, Information Systems & Artificial Intelligence Expected Completion 2026 Strayer University Online
Bachelor of Arts, Media and Culture Studies Completed 2019 University of California, Riverside Riverside, CA C E R T I F I C A T I O N S & L A N G U A G E S
Esthetician License State of California Board Certification Completed 2022 Languages Fluency in English & Arabic, with conversational knowledge of Spanish
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