Operations Manager
Resume:
S T E P H A N G. E D W A R D S
PHONE: 201-***-****
E-MAIL *******.*.*******@*****.***
PROFILE:
Results driven executive leader; adept at effective communication; cross-functional planning, able to develop and motivate others to perform at maximum potential; project manager, exceptional organizational and planning skills, flexible; enjoys new challenges; process-orientated; proficient in project management agile methodologies
CORE COMPENTENCIES:
• ERP/CRM: SAP, Oracle, Siebel, Salesforce
• Project management: PM Certified; Agile, SCRUM, Azure, DevOps, MS Project
• Performance Management: target achievement +20%; executional excellence vs benchmark/timelines; ensuring execution aligns with corporate direction
• Commercial Planning: Resource planning; annual strategic projections for business expansion
• Process Development: collaborating to turn business ideas into operating functionality
• Visualization/Intelligence Tools: Power BI; Qlikview; Cognos; SQL database, MS Excel CAREER DEVELOPMENT
JT International USA, Sales Operations Manager: December 2017 – Current
• Sales Force Activity Planning and Communications o Multi state field sales force expansion planning (OPEX/Planning & Execution) o Development of KPI’s and sales incentive bonus structure built to incentivize executional excellence
o Cross- functional sales period coordination of promotional activities o Development of promotional planning strategies and resource allocation
• Software Project Management
o Ensuring synergy between the business and technical aspects of JTI applications
Development of business requirements; validation; implementation
External vendor management
o Responsible for the deployment of new software systems including mobile applications for 140+ users
o Customer Relations Systems management (Oracle/Siebel, Power BI & SAP) o On-site project assignment based in Sao Paulo, Brazil responsible for developing processes which help identify ideal investment proposals as aligned with sales strategies
• Sales Team Management
o Responsible for managing a growing team which virtually services 8,000+ retail stores
Ensuring business continuity and volume growth
o Team responsible for cold-calling perspective new accounts and selling programs o Strategic and organizational planning; development of operating guidelines and procedures
Operations Planning/CRM Manager: June 2013 – November 2017 Responsible for the development of field sales force communications; programs and initiatives (cycle driven). Accountable for the management of the global JTI SFA tool; working to ensure the organization meets its goals and targets by having a system support the business needs.
• Sales Force KPI development and reporting
o Key stakeholder in the identification of field sales force objectives which drive the annual plan target
o +12,000 new distribution points opened since 2013 to support volume growth and market presence
• Annual Strategy and Planning
o Development of an 18-month key account plan, targeted with growing 110 million sticks over prior year which help drive market OCC
• Program Development and Support
o Launch of new retail merchandising program aimed at driving volume in lower performing stores
o Volume Performance Program designed to drive achievement of ASP objectives as well as motivate and reward the field sales force
• Field Sales Force Cycle Communications
o Development distribution plan-targeting specific accounts to support distribution and drive volume for new product category
o Field Sales Force training facilitation of new product category launch-hookah tobacco o Creation of cycle-based initiatives including retail surveys and retail promotion details
• Trade Marketing Excellence Business Lead
o Ensuring synergy between the business and technical aspects of JTI o Responsible for the transition of the current local market SFA application to the global JTI TME system
o Strategic Planning – identification, segmentation, phasing, and allocation of resources for the “Accelerated Growth Initiative”
Operations Support Manager: January 2009 – May 2013 Managed the supply chain team while providing key support in several areas including reporting and analysis and Field Sales Force system development and maintenance
• Order Desk Management
o Managed the order processing and billing of 3,600 purchase order annually
• Analysis and Reporting (Retail/Direct Customer)
• Wholesale Program Management
o Oversaw the fulfilment of $1.1 million dollars in payments for the direct account purchasing program
• S.T.A.R.S. (Sales Territory and Resource System) Functional Team o Key contact for end user support of the S.T.A.R.S. system which is a key driver for market performance and field sales force productivity
• Brand Introduction Support-2010
o Assisted in the development of the “Go-To-Market” launch strategy for the new price fighter brand WINGS, 200 thousand sticks annually
o Presented the reporting and analysis processes in support of the product launch at the National Sales Conference
PROFESSIONAL DEVELOPMENT:
• Technical Project Management 2016
• AMA Strategic Planning 2015
• AMA Project Management 2014
• America’s Trade Marketing Excellence Conference, Amsterdam 2013 o Knowledge and best practice sharing of key functionality from multiple market using CRM systems
• JTI C.A.R.E. Nominee (Celebrating Americas Region Employees), 2013 o Nominated by colleagues for living the JTI Values: Enterprising, Open and Challenging
• JTI USA Leadership I-III 2013-15
• AMA- The Voice of Leadership, 2010
• AMA- Making the Transition, 2009
• AMA- Leadership Skills for Supervisors, 2009
• SAP Power User Training (O2C & F2S-IM), Canada 2004 o Off-site assignment to develop and implement the global JTI system, SAP
• Microsoft Power Business Intelligence
EDUCATION/CERTIFICATION:
• MBA Business Certification, Rutgers University, Newark, NJ
• Project Management Certification- Agile and SCRUM Master, WPU, Wayne, NJ
• Bachelor of Science in Management (currently matriculating) Felician College, Lodi NJ
• High School Diploma, June 1999 Hampton high school, Hampton, VA REFERENCES:
• Personal and Professional references available upon request
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