Pharmacy Technician Customer Service
Resume:
EL
Elva Lopez
Professional Summary
“I am a highly organized and detail-oriented Pharmacy Technician with 5+ years of experience in retail, mail order, remote, compounding, and fast paced settings. I possess a deep understanding of medication distribution processes, including phone handling, prescription filling, and customer service.
Work History
Adecco - Pharmacy Technician
Gilbert az
07/2024 - Current
Bartending academy - Student
Tempe AZ
06/2023 - 08/2023
Him &hers - Pharmacy Technician
Gilbert az
08/2023 - 04/2024
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication- specific issues.
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Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
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● Stocked, labeled, and inventoried medication to keep accurate records. Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
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Coordinated verification and filling of more than 350+ daily prescriptions in high-volume mail order pharmacy environment.
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● Mixology courses
● Hands on training no books
Participated in seminar classes with enthusiasm and respect towards fellow students.
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Brought new perspectives to classroom discussions with materials found during independent research.
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Participated in lecture classes and asked compelling questions to further solidify learning.
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************@*****.***
Laveen, AZ 85339
Skills
● HIPAA
● Processing payments
● Medication dispensing
● Typing medication labels
● Responsible alcohol service
● Creative mixology
● Beverage preparation
● Cash register operation
● Liquor, beer and wine knowledge
● Highly reliable
Education
Current
Arizona State Board of Pharmacy
Mesa AZ
Arizona State and PTCB Certified
Pharmacy Technician PTCB Pharmacy
technician License: Pharmacy
01/2021
Maricopa Beauty College
Avondale, AZ
Cosmetology
01/2005
Hartnell Community College
Salinas, CA
Non Graduate : Nursing
● 040965
● Continuing education
Express Scripts - Pharmacy Technician
Tempe, AZ
02/2017 - 03/2021
Walmart - Pharmacy Technician
Tempe, AZ
05/2015 - 08/2015
A- line staffing - Certified Pharmacy Technician
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
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Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
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● Counted and labeled prescriptions with correct item and quantity. Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
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Maintained proper drug storage procedures, registries, and records for controlled drugs.
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Counted, measured and compounded medications following standard procedures.
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● Managed opening and closing duties for pharmacy. Resolved third-party billing, computer system and customer service issues.
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Coordinated verification and filling of more than 350+ daily prescriptions in high-volume pharmacy environment.
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Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
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Maintained proper drug storage procedures, registries, and records for controlled drugs.
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Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
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Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
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Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
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Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
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Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
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● Stocked, labeled, and inventoried medication to keep accurate records. Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
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● Collected co-payments or full payments from customers. Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
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Communicated directly with doctors offices via telephone, fax and email.
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08/2014
Allied Business Schools
California laguna hills
Diploma: Pharmacy Technician
01/2005
Internation Christian School
Korea
Diploma: High School
● nursing program
● Continuing education in college
Completed professional development
in college
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Completed professional development
in high school diploma
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● Awarded Valedictorian
Certifications
● PTCB
● State Board of pharmacy Arizona
● Food Handlers Card
● state board liquor licensed
Youngtown, AZ
04/2015 - 04/2015
Walgreens INC - Pharmacy Technician
Tempe, AZ
11/2014 - 12/2014
A-line Staffing - Pharmacy Trainee Assistant
10/2014 - 10/2014
Twin Peaks Restaurant - Food Service attendant
Cedar Park, TX
01/2009 - 02/2010
● Womens international Pharmacy
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
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Counted, measured and compounded medications following standard procedures.
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Learned semi-skilled and advanced work by shadowing experienced workers.
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Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
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Streamlined prescription processing with accurate data entry and verification of patient information.
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Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
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Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
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Enhanced patient satisfaction by providing exceptional customer service and accurate medication dispensing.
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Maintained up-to-date knowledge on pharmaceutical products through continuous learning opportunities such as workshops and seminars.
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Demonstrated proficiency in using pharmacy software programs for prescription processing and data management, increasing overall efficiency.
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Resolved non-routine issues like third-party billing, computer system, and customer service issues.
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Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
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Increased positive feedback from customers through attentive listening and prompt resolution of complaints or concerns.
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Promoted special menu items to customers, increasing sales revenue for targeted dishes or beverages.
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Answered guests' questions about menu items and helped make selections.
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Maintained a clean and sanitary dining environment for patrons, ensuring adherence to health and safety standards.
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Golds Gym - Front desk Clerk
Cedar Park, TX
01/2009 - 02/2010
Carolines Ladies Apparel - Retail Sales Rep
Killeen, TX
05/2008 - 07/2008
Camp Humphreys - Customer Service Associate
South Korea
06/1998 - 07/2005
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
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Used internal software to process reservations, check-ins and check- outs.
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Answered multi-line phone system and transferred callers to appropriate department or staff member.
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Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
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Increased sales and customer satisfaction through personalized servicing.
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● Located merchandise across various stores to address customer needs.
● Folded and arranged merchandise in attractive displays to drive sales. Assisted customers with locating and choosing merchandise in store departments.
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Increased store revenue by consistently meeting and exceeding sales targets through effective upselling techniques.
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Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
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Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
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Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
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Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
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Languages
Korean:
Full Professional
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