Behavioral Health Patient Care

PAUL DILLARD

*** ***** **, *** ******* TX ***** · 520-***-****

*************@*****.***

Patient-oriented professional with over 25 years of direct patient care in various hospital-based healthcare settings, looking to provide excellent patient-centered care within a multi- disciplinary team environment.

EXPERIENCE

5/28/2018 – 9/27/2021

LEAD, BEHAVIORAL HEALTH TECH, BANNER HEALTH, Tucson AZ

• Provided oversight in the clinical setting, mentoring and leadership of other technicians, including implementation of behavior management techniques.

• Collaborated with treatment teams, planned, developed, oversaw, implemented, and evaluated age-appropriate didactic and social/skills groups consistent with treatment plan goals.

• Supervised behavioral health technician and reviewed /audited documentation, providing guidance when necessary.

• Consistently achieved goals enabling clients to better advocate for themselves and present socially acceptable behaviors.

o Achieved “Tech of the Month” for being patient advocate, going above and beyond for patients and staff, and displaying good leadership skills. 2006 – 2008

CORRECTIONAL OFFICER, ARIZONA CORRECTIONAL OFFICER TRAINING ACADEMY, Tucson AZ

• Performed routine duties, in accordance with policies, regulations, and procedures to maintain order and provide for the safety, security, care, and direct supervision of all inmates in care.

• Conducted shakedowns for contraband materials, confiscating contraband in accordance to facility policies and procedures.

• Ensured prompt and appropriate assistance to inmates or detainees in the event of injury, illness, or trauma.

2002 – 2018

BEHAVIORAL HEALTH TECH, KINO HOSPITAL/UNIVERSITY MEDICAL CENTER, Tucson AZ

• Provided basic nursing care to patients including technical monitoring, taking vital signs, and physical care.

• Oriented patients to treatment settings and assisted with activities of daily living.

• Reviewed and participated in implementation of the patient treatment plans.

• Made rounds and monitored patient activities, physical and mental status and reported to nursing staff.

• Documented observations, interventions, and group activities in the patient medial record. 1990 – 2002

TECHNICIAN/CLERK/AIDE, UNIVERSITY HEALTH SYSTEMS, San Antonio TX

• MED SURG - ER PSYCH TECH

o Performed vital signs, blood draws, EKGs, obtain specimens, and prepped for procedures.

o Observed and interacted therapeutically with patients and utilized PMAB techniques to assist patients in controlling behaviors.

o Assisted patients with meals/nourishment and personal hygiene.

• UNIT CLERK

o Multiple administrative/technical tasks in support of psychiatric staff and patients

(check-in/check-out, scheduling, answering multi-line phones, processed lab work requests).

• INPATIENT PSYCH UNIT

o Performed clerical procedures such as patient registration, transfers, admissions, medical procedure requests, and census/activity reports. o Conducted vital signs, pre-op for procedures, blood draws, specimen collection and processed lab work and x-rays.

TRAINING

2021 - CPR/BLS Provider (Exp 2023)

3/9/2020 - Banner Health Security - Crisis Intervention Team (CIT) – 40 Hours 1/1/2020 - Banner Health – AVADE: Education, Prevention & Mitigation for Violence in Healthcare 1997 - University Health System - 12 Lead EKG, Phlebotomy, CPR, Nursing Attendant Tech 1995 - University Health System – Prevention & Management of Aggressive Behavior CERTIFICATIONS

2007 - Arizona Correctional Officer Training Academy, Tucson AZ 1991 - Nurse Aide, Texas Department of Health

EDUCATION

2001 - Palo Alto College – General Courses

1990 - South San Antonio High School – General Courses SKILLS

• Bilingual (Spanish)

• Proficient in Electronic Health Records (Epic and Cerner)

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