Customer Service Representative

Judy Coakley

EXCEPTIONAL CUSTOMER SERVICE PROFESSIONAL

Rock Hill, SC 843-***-**** ************@*****.*** Objective

To obtain a challenging position in a dynamic and innovative organization where I can demonstrate my customer service and office skills.

Experience

IQor, Senior Agent, 2017-2024

• Increased customer retention by 20%

• Answered incoming customer inquiries

• Improved product recommendations and increased sales

• Collaborated with management to stay updated on new products, services, and policies

• Recorded customer information within customer service database

• Offered support and solutions to customers in accordance with IQor’s customer service policies Yeaman’s Hall Dry Cleaners, Customer Service Representative/Manager, 2011-2016

• Marked in customers’ clothes in company’s computer system

• Handled monetary transactions for pick-up

• Key holder for opening and closing of store

• Interviewed and hired new employees

• Assisted with bagging of clothes

• Retrieved customers’ clothes for pickup

• Responsible for developing marketing campaigns for store Education

Trident Technical College, N. Charleston, SC 2015

Major: Criminal Justice

Skills & abilities

• Office Management

• Problem solving

• Communication

• Leadership

• Time management

• Data Entry

• Customer Service

• Filing

• MS Office Suite

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