Customer Service Data Entry
Resume:
EMPLOYMENT HISTORY
Review Clerk, US BANK, Florence SC
Managed document review and analysis for accuracy within the database Implemented an organized filing system for efficient document retrieval Expedited file processing upon client request
Performed data entry tasks and file organization
Facilitated document reproduction through copying and scanning
OCT 2021 - JAN 2022
Customer service advocate,
Willis Towers Watson, Florence SC
Assisted Medicare retirees with enrollment issues
Handled inbound and outbound customer calls
Maintained detailed computer records of interactions Resolved application-related queries
Ensured smooth completion of HRA enrollment
JUN 2018 - JUL 2021
Caregiver/Caretaker,
Caring for You Services, LLC, Florence SC
Managed comprehensive personal care for clients, including bathing, grooming, dressing, and toileting Prepared nutritious meals to promote client health Maintained a clean and safe living environment through housekeeping and laundry tasks Facilitated client mobility and independence through assistance with daily activities Ensured client medical needs were met by coordinating and attending doctor appointments
JUN 2005 - MAY 2018
Insurance Processor,
Assurant, Florence SC
Processed insurance documents for escrow and non-escrow mortgage loans Verified policy information to ensure alignment with mortgage data Issued premium payments on renewal policies for escrowed loans Updated non-escrowed loans for tracking, ensuring adequate coverage
JUL 1994 - MAY 2005
Director of loss prevention,
SMS Management Services, Florence Managed daily operations, focusing on denied certifications for the WOTC program Ensured accurate paperwork submission for state agencies Implemented strategic call-out system to clients for PSN submission Provided support during high call volumes
Conducted live interviews to verify WOTC Program qualifications SKILLS
Filing system Customer interaction
Efficient processing Computer records
Darlington
************@*****.***
AUDREY EADDY
CUSTOMER SERVICE
PROFESSIONAL SUMMARY
Customer Service Specialist with over 8 years of experience in client support, document management, and caregiving. Proficient in maintaining efficient filing systems and computer records, ensuring accurate and timely processing. Demonstrates strong problem-solving skills and a commitment to enhancing customer satisfaction and client well- being.
Problem resolution Data analysis
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