Sales Manager B2B Inside Sales

Daphne Beamer

******.******@*****.*** 570-***-**** Edwardsville, PA

SUMMARY

Seasoned Business to Business Sales Manager with 19 years of experience, adept at leading teams to drive multimillion-dollar revenue growth and expand client bases significantly. Expert in implementing CRM systems, notably Salesforce, and revitalizing sales processes to enhance team performance. Seeking a Sales Manager role to leverage proven sales leadership, robust client management, and strategic planning skills. WORK EXPERIENCE

Penn Foster Group Scranton, PA

Business to Business Sales Manager Feb 2021 - Feb 2024

• Managed a K12 sales team to achieve $6 million in annual revenue, demonstrating robust leadership and strategic sales execution.

• Accelerated client base growth by 100%, expanding from 2,500 to 5,000 businesses through effective team guidance and client engagement strategies.

• Conducted in-depth analysis of financial and usage data to forecast departmental performance, enhancing quarterly planning accuracy.

• Implemented Salesforce CRM, overseeing the customization, data migration from CRM Dynamics, team training, and sales metrics integration to optimize sales processes. Business to Business Sales Senior Representative Nov 2017 - Feb 2021

• Cultivated and maintained relationships with over 2500 business clients, effectively communicating product benefits to support student success and consistently achieving individual sales targets.

• Resolved complex customer issues and contributed to team performance by collaborating across departments, ensuring departmental operations continuity in the manager's absence.

• Developed and implemented a comprehensive training program, enhancing departmental expertise and created an interdepartmental Fact Book to serve as a key reference tool. Wells Fargo Plains, PA

Branch Manager Nov 2004 - Nov 2017

• Enhanced customer satisfaction, achieving consistent branch survey scores of 9.5 or higher out of 10 through exceptional service delivery.

• Fostered collaboration with the wealth management team to expand the financial advisor's client portfolio via strategic referrals.

• Ensured compliance with bank procedures and state & FDIC regulations in the opening, closing, and maintenance of customer accounts.

• Cultivated and sustained community and client relationships by actively participating in local events, reinforcing brand presence and trust.

EDUCATION

Penn Foster High School

High School Diploma

2002

James Madison Online

Bachelors in Business Management

2022

SKILLS

Sales Management • Team Leadership • Listening Skills • Customer Relationship Management (Salesforce, Dynamics, and Reach) • Project Management • Marketing and Data Research • Data Analysis • Strategic Planning • Project Leadership • Product Demonstrations • Soft Phone (Oracle) • PDF Conversion • Microsoft Office Suite Product Knowledge • Customer Service • Cold Calling • Discovery Questioning • Asking for the Sale • Closing the Deal • Negotiation • Time Management • Organization • Working Remote • Coaching • Projecting and Planning Business Growth • Conflict Resolution • Problem Solving • Deescalation • Scheduling • Payroll and Calculating Bonus and Incentive Pay • Hiring, Dismissing and Onboarding Employees • Mentoring

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