Customer Service Sales Manager
Resume:
Charla Duffy
Seeking full time employment. Excellent customer service and very dependable hard
worker.
Arlington, TX 76017
*.********@*****.***
I'm teachable and easy to get along with. I put 100% into all I do no matter the task. I know I will be an asset to your company.
Authorized to work in the US for any employer
Work Experience
Sales Agent and customer service Representative
Holiday Inn Club Vacations - Arlington, TX
February 2019 to May 2020
I sale vacation packages to people over the phone. I paint a visual picture to the individual guest based on there buying motive. I provide excellent customer service to the guest who inquires online about our promotion.
• Identified sales opportunities and acted on leads
• Averaged a 95 % conversion rate
DTS Lead
Big Lots - Burleson, TX
January 2015 to March 2019
I was in charge of the store distribution and merchandising the sales floor. I managed up to 6 employees. I unloaded our trucks with up to 3000 pieces at a time. I made sure the dts process was followed per the guidelines corporate provided. I was a key holder and opened and closed the store. I was given the responsibility of store manager.
Sales Manager
Rent a center - Burleson, TX
May 2017 to May 2018
Retail sales manager RAC
I was responsible for merchandising the sales floor daily. Handled all sales and the approval of applications. I handled all the inventory needs and service needs for the entire store. I managed 2 employees and there constant training. I was in charge of all of our marketing inside and outside of the store. I carried a high retention rate for my entire employment there. I opened and closed the store. I handled daily sales force with cold calls and reaching out to the current customer base. Education
One year attending in Nursing
Cisco College - Abilene, TX
January 2014 to December 2014
some college in basic courses
TSTC West Texas - Brownwood, TX
January 2000 to May 2001
High school in General
Galena High School - Galena Park, TX
August 1993 to May 1997
Skills
• Business Development (10+ years)
• Key Holder (10+ years)
• Sales (10+ years)
• Account Management (10+ years)
• Data Entry (10+ years)
• Cold Calling (5 years)
• Salesforce (5 years)
• Account Management (10+ years)
• Cold Calling (5 years)
• Data Entry (10+ years)
• MS Office (10+ years)
• Receptionist (10+ years)
• Sales (10+ years)
• Salesforce (5 years)
• Customer Service (10+ years)
• Management (10+ years)
• Sales Management (5 years)
• Upselling (10+ years)
• Outside Sales (10+ years)
• Pricing (10+ years)
• Negotiation (10+ years)
• CRM Software (10+ years)
• Store Management Experience (5 years)
• Retail Management (5 years)
• Recruiting (10+ years)
• Purchasing (5 years)
• Payroll (10+ years)
• Inside Sales (10+ years)
• B2B Sales (10+ years)
• Project Management (10+ years)
• Customer Relationship Management (10+ years)
• Marketing (10+ years)
• Research (5 years)
• Public Relations (10+ years)
• Merchandising (10+ years)
• Branding (10+ years)
• Quality Assurance (7 years)
• Windows, Microsoft office 365, Social media, email communication, marketing automation, data visualization, spreadsheets (10+ years)
• Microsoft Excel
• Computer literacy
• Microsoft Word
• Microsoft Outlook
• Email Marketing
• Market Research
• Digital Marketing
Awards
QA SCORES- sales
January 2020
I was top sales associate every quarter since the start of my employment at Holiday Inn Club vacations.
Quality Analysis
January 2013
I worked for Txu Energy as a Customer service agent from 2013 to 2015. I carried an average score of 95% on all of my QA.
Assessments
Sales skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have a strong management background in merchandising and marketing. I am a quick learner and assertive. I have excellent organizational skills as well as people skills. I'm able to handle constructive criticism and I get along with everyone. I am a person of good character and solid morales. I have an excellent work ethic and take pride in everything I do.
Contact this candidate