Customer Service Call Center
Resume:
C
Anja Castillo
ruppanjacastillo**@g
mail.com
McAllen, TX 78501
SUMMARY
SKILLS
Payment Processing
Report Preparation
Data Entry
Product Upselling
Customer Relationship Management
Customer Service
Fluent in English, Spanish, and German
.
Problem-solving skills
Call Center Customer Service
EXPERIENCE
Call Center Representative
San Antonio, TX
BCFS Health And Human Services/ Jul 2021 to Oct 2023 Maintained records of customer interactions, transactions, comments, and complaints. Utilized knowledge base to answer inquiries from customers quickly and effectively. Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Maintained high levels of professionalism while interacting with customers via phone or email.
Maintained strong call control and quickly worked through scripts to address problems. Updated customer accounts, addresses and contact information within call management databases.
Engaged actively with callers, confirming or clarifying information and diffusing anger. Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support
Verfing Clients information is correct,and all questions are Revise with client to confirm they have the correct,date,time,and the correct address for Dr. Appointment and or infusions for covid antibody. If client is unable to physically go to Appointment, as per guidlines for our paramedics to assist with in home infusions.
Astablish the best route for our units to get to the client verifing all other stops to be in line with time frame for client.
Verifing with EMT that all supplies needed for infusion are available. Establish best and most direct route and scheduling correctly to coincide with other stops.
Receiving Clerk
McAllen, Texas
Lowes Home Improvment/ May 2015 to May 2021
Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
Updated inventory records to reflect new stock levels. Performed daily cycle counts to ensure accuracy of inventory records. Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
Assisted in the loading and unloading of materials when required. Organized warehouse storage areas by item type and category for easy access and retrieval of products.
Inspected delivered items for damage or defects; returned unacceptable items to vendor immediately.
Investigated missing packages and shipments quickly by contacting carriers directly if needed.
Provided assistance in physical inventories as requested by management team members.
Prepared outbound shipments ensuring accurate labeling, packaging, weight calculations, shipping charges .
Maintained clean work area that adhered to strict safety standards. Operated forklifts, power jacks and other motorized equipment to locate and transport material.
Directed warehouse team in stocking merchandise, pulling orders and setting up loads. Caseworker
San Antonio
BCFS Health And Human Services/ May 2014 to May 2015 Provided casework services to clients, including conducting initial assessments with influx of minors crossing in to united state ilegal and with no parents. Developed relationships with local agencies to ensure access to necessary services for clients.
Processing all documentation and health issues to every facility minor has been transferred to
Conducting background checks for reletives requesting minor to be released . Arrange fingerprint appointments for relatives and authenticate they are blood related.
Deliver completed file for revision by my supervisor,making any corrections and,or missing paperwork to be attached to file.
Front End Supervisor
McAllen, Texas
Home Depot/ Jan 1999 to Aug 2013
Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
Maintained accurate records of inventory, sales, and employees. Trained new employees in customer service techniques and store policies. Monitored cash register transactions to ensure accuracy and compliance with company Conducted regular performance evaluations of front end personnel. Ensured adequate staffing levels during peak business hours. Performed daily audits on registers and safe counts to verify accuracy of funds on hand. Assisted management team in developing operational strategies that improved overall store performance.
Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
Resolved customer problems by investigating issues, answering questions and building rapport.
EDUCATION AND TRAINING
GED
San Marcos High School Aug 1985
San Marcos, TX
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