Customer Service Outside Sales
Resume:
Tammie Woolbright
*****************@*****.***
Professional Summary
Highly motivated individual with over 10 years of customer service experience with a great passion for ensuring customer needs are met, issues are resolved, and satisfaction is guaranteed. “The You Matter Experience” shall bring forth great reviews and referrals.
Professional Skills/Computer Expertise
Customer Relationship
Communication Skills
Problem Resolution
Time Management
Organization & Multi-tasking Skills
Professional Experience
Inside Sales Representative, COVERALL, October 2023 to April 2023
Worked closely with individuals with potential customers to promote the sale of yearly Janitorial Service Contracts through setting appointments with potential customers for Outside Sales Consultants including:
Developing customer relationships
Generating new business opportunities
Implementing strategic Sales Plans (CRM)
Generating Appointments for Outside Sales Consultants
Beneficiary Investigator, U.S. SURPLUS GROUP/NEWSTONE GROUP, April 2021 to July 2023
Build relationships with family members and associates to locate heirs.
Manage a portfolio of Client Accounts involving property taxes, foreclosures, probate, and unclaimed funds
Research and review court reports, ancestry reports, affidavits and wills, real estate deeds, owner data bases, and other documentation to obtain the most accurate locating information
Locate individuals by utilizing skip trace internet websites and engaging outside sources to locate homeowners and their heirs.
Asset Recovery Specialist, TEXAS INVESTIGATIVE AND GENEALOGY RESEARCH, February 2019 to April 2020
Build relationships with family members and associates to locate heirs
Provide accurate and prompt client service and effectively manage client relationships until homeowners receive their money
Manage a portfolio of Client Accounts from inception to end by telephone, mail, SMS messaging, email and direct office interface.
Originate outbound telephone calls, marketing letters and agreements, to former homeowners and their family heirs regarding excess proceeds that are available
Locate individuals by utilizing skip trace internet websites and engaging outside sources to locate homeowners and their heirs.
Merchandiser, MACY’S, September 2014 – October 2018
Provided customer service
Resolved merchandise inquiries and complaints
Researched and completed online orders to be picked up by the customer
Expedited the handling of new merchandise and the replenishment of items sent from vendors
Appointment Setter/Sales, PURONICS, October 2016 – February 2019
Establish strong relationships, applying a customer-centric approach with an emphasis on service delivery quality to generate future referrals
Assume total ownership of leads and transform them into qualified appointments
Lend sales support in the negotiation process to finalize the sale
Financial Aide Specialist, HOUSTON WORKS/INTERFAITH, April 2010 – March 2014
Determined financial eligibility for child care services
Assisted with providing employment leads and career enhancement resources
Volunteer
Mission Bells Food Pantry (Food Bank), March 8, 2023 – Present
Unload food trucks
Pre-prep bags and boxes for next day pick-up
Distribution of food and miscellaneous items
Education & Certifications
Bachelor's Degree in Business, UNIVERSITY of HOUSTON – May, 1993
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