Customer Service Technical Support
Resume:
Jonathan Stanly
Lawrenceville, GA *****
********@*******.***
Currently obtaining Georgia Life & Health licensing Work Experience
Server/Bartender
Carrabba's Italian Grill-Duluth, GA
January 2024 to Present
I provide excellent customer service while sharing knowledge of the restaurant with guests to make sure they have the best experience possible. I am proficient with the point of sale system and with transactions. I also have a track record of being in the highest sales, customer satisfaction, most promotional items sold, and least amount of errors. Sales Account Manager
State Farm Mutual Automobile Insurance Company-Georgia June 2023 to September 2023
• Provided prompt, accurate, and friendly customer service
• Developed leads, scheduled appointments, identify customer needs, and market appropriate products and services.
Operations Supervisor
Chick-fil-A-Suwanee, GA
November 2022 to June 2023
• OVERSEEING DAILY INVENTORY NEEDS
• ENGAGING AND RESOLVING CUSTOMER COMPLAINTS/STORE ISSUES
• OWNING AND MANAGING DAILY, WEEKLY AND MONTHLY GOALS
• MANAGING TEAM MEMBER PERFORMANCE AND STAFFING NEEDS
• EXECUTING CATERING ORDERS AND UNIQUE CUSTOMER NEEDS Technical Support/ Implementation Specialist
Hot sauce technologies-Duluth, GA
January 2020 to January 2023
Directed tech solutions and updated product support staff, technical personnel, sales leaders, finance team and
executives to transform and strengthen business processes. Kept detailed records of customer accounts, including actions taken, issues resolved and important changes.
Installed networks and multiple units with additional hardware and software packages. Marketing Specialist
HALL MEDIA AND PRODUCTIONS-Gwinnett County, GA
October 2019 to January 2021
Increased sales by 19% in my first 30 days.
General Manager
Anatolia-Gwinnett County, GA
March 2014 to January 2020
General manager for 7 years. In charge of all duties including but not limited to scheduling, payroll, product orders, and enforcement of company policy. Education
College Degree in Business
Georgia Gwinnett College - Georgia
June 2012 to March 2014
Skills
• Technical Support
• Troubleshooting
• Computer Networking
• Desktop Support
• Network Support
• LAN
• IT Support
• Microsoft Windows
• Payroll
• Management (10+ years)
• Customer support (10+ years)
• B2B (5 years)
• Operating Systems
• CRM software
• Sales
• SaaS
• Account management
• Computer science
• Communication skills
• Sales support
• Technical sales
• Customer service
• Microsoft Office
• Technical support
• Phone etiquette
• Software troubleshooting
• Internet of things
• Electrical wiring
• Analysis skills
• Hospitality
• Computer skills
• Hand tools
• Mechanical knowledge
• Organizational skills
• Power tools
• Time management
• Cabling
• Insurance sales
• Outside sales
• Leadership
• Relationship management
• Computer networking
• Restaurant experience
• Network installation
• Desktop support
• Help desk
• IT support
• Payroll
• Network support
• SQL
• Microsoft SQL Server
• Team management
Links
https://www.indeed.com/m/viewjob?jk=8c1b9b658b18ebe1&from=native Certifications and Licenses
Property & Casualty License
July 2023 to June 2025
Driver's License
July 2023 to June 2031
Assessments
Sales skills — Proficient
October 2020
Influencing and negotiating with customers
Full results: Proficient
Inside sales — Proficient
October 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Technical support: Customer situations — Proficient October 2021
Responding to technical support situations with sensitivity Full results: Proficient
Technical support — Proficient
October 2021
Performing software, hardware, and network operations Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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