Customer Service On-Demand

Rඈඌൺ Rඈൽඋ ඎൾඓ

** ******* ******, *********, ** **111 860-***-**** ****.***********@*****.***

Expert Bartender with history of working across hospitality sector, from upscale restaurants to local watering holes and large music venues. Looking to bring mixology proficiency and engaging customer service skills to challenging environment.

Liquor, beer and wine knowledge

Changing beer kegs

Ordering bar supplies

Food running

Responsible alcohol service

Classic cocktails

Creative mixology

Clear and effective communication

Attending multiple customers

Highly reliable

Positive attitude

Engaging personality

Handling difficult customers

Manager Bartender, 09/2017 to 09/2018

Matty D's – Newington, CT

Conducted inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders. Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.

Managed accurate register and produced daily sales reports backing up inventory usage numbers. Kept alcoholic beverages well-stocked and organized to meet expected demands. Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for all inspections.

Generated higher ticket averages by training all employees on suggestive up-selling techniques. Bar Manager, 02/2016 to 12/2016

5 Church Street – Naugatuck, CT

Kept alcoholic beverages well-stocked and organized to meet expected demands. Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

with refined and current expertise.

Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean. Assisted servers with specialty drinks orders by preparing on-demand items without delay. Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.

Head Bartender, 06/2013 to 08/2016

McLaddens – West Hartford, CT

Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.

Assisted servers with specialty drinks orders by preparing on-demand items without delay. Boosted bar operational efficiency and profitability by mentoring team members on procedures and productivity strategies.

Head Bartender, 06/2000 to 10/2014

The Webster Thaeter – Hartford, CT

Kept alcoholic beverages well-stocked and organized to meet expected demands. Kept bar presentable and well-stocked to meet all customer needs. Developed unique drink and cocktail offerings to enhance bar reputation. Maintained secure cash drawers, promptly resolving discrepancies for accuracy. Tended bar at special events and directed team to provide exceptional service for all shows/events. Maintained inventory and ordered new supplies when needed. Poured and prepared mixed drinks for over 2300 customers at venue events. International Finance

CCSU - New Britain, CT

Associate of Science: Mixology, 2000

Boston Bart-ending School - Hamden, CT

SafeServ certification: Food Handling

Eൽඎർൺඍ ඈඇ

Cൾඋඍ ൿ ർൺඍ ඈඇඌ

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