Data Entry Technical Support

Muhammad Arif

Date of birth: **/**/**** Nationality: Pakistani Phone number:

+92-300******* (Mobile) Email address: ****************@*******.*** LinkedIn: https://www.linkedin.com/in/muhammad-arif-bb509a76 WhatsApp Messenger: +923*********

Address: Kachari Rd Mohallah Upper Nogazi, Mansehra, 21300, Mansehra, Pakistan (Home)

I have a Bachelor of Arts degree in General Arts Education and extensive experience as a Computer Operator. My skills include proficiency in Microsoft Office 365, Active Directory, SAP S4 Hana, SAP Fiori, Bomgar, Oracle, and Bio Martic System. I am dedicated to providing top-notch technical support and troubleshooting services to ensure smooth IT system operations within organizations.

19/03/2012 – 21/06/2022 Al Ain, Abudhabi, United Arab Emirates IT HELPDESK SUPPORT AL AIN COOPERATIVE SOCIETY

• Provided remote support to computer users and PDAs using Bomgar remote support application.

• Maintained inventory of IT-related appliances using MS Excel.

• Managed telephone exchange operations in PABX system.

• Managed staff attendance through Bio Matrix terminals, including fingerprint assignment and transfer.

• Generated attendance reports, ensuring compatibility for data upload into SAP.

• Assisted application developer team with testing updates and conducting user training.

• Setup personal computers with Windows installation, application drivers, SAP application configuration, and integration into active directory.

• Prepared commercial proposals for IT-related purchases, ensuring management approval.

• Setup PDAs with firmware updates, SAP Fiori application, and IP configurations.

• Managed computerized documents for goods inflow and outflow.

• Maintained records of stock balances and managed surplus, deficit, or damaged goods.

• Provided support to warehouse staff in inventory management using Symbol and Zebra handheld devices.

• Contributed to the development of organizational database in SAP S4 Hana.

• Utilized SAP modules (T.code ME21, MIGO, MERO) for requisition entry, inventory management, and report generation.

• Provided basic end-user troubleshooting and desktop support.

• Collaborated with other departments to identify and resolve software issues.

• Managed multi-site networks, including travel to client locations.

• Collaborated with vendors and contracted companies to integrate internal systems with third-party assest. 10/06/2007 – 06/06/2009 Mansehra, Pakistan

DATA ENTRY CLERK DISTRICT INFORMATION CELL DCO OFFICE

• Utilized MS Word and MS Excel extensively to support the preparation of Annual Development Plan

(Reconstruction).

• Verified data files prior to entry, ensuring high data accuracy standards.

• Efficiently completed data entry tasks with a focus on accuracy.

• Scanned documents and maintained a database to preserve essential organizational information.

• Managed files, records, and entry chronologies to ensure organized data management.

• Produced monthly reports using advanced Excel spreadsheet functions.

• Submitted completed entries for evaluation and final approval.

• Conducted data entry error corrections to prevent duplication or data degradation.

• Organized and sorted input data against original documents for accuracy verification.

• Developed and implemented data entry policies and procedures in compliance with organizational standards.

• Ensured accuracy of entered data to generate error-free reports using Microsoft Office Suite. ABOUT ME

WORK EXPERIENCE

10/05/2003 – 09/07/2005 Mansehra, Pakistan

BACHELOR OF ARTS (BA) Hazara University

Mother tongue(s): URDU

Other languages: English, Arabic, Punjabi

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