Customer Service Social Media
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Hi, I'm Argilon Gasaway.
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Forward-thinking Small Business Owner with strong history of exceeding performance targets and maximizing revenue with decisive leadership and clear understanding of objectives. Excels in fast-paced and high- volume environments with proactive approach to problem-solving. Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service.
**************@*****.***
Hutto, TX 78634
Customer service
Oversaw the daily operations
of the business.
Performed office and
management duties.
bookkeeping
payroll
managing of employees
Negotiation
Proficient in Microsoft Excel
365
Customer service training
NO DEGREE - BUSINESS ADMINISTRATION AND MANAGEMENT Austin Community College, Austin, TX
GED
Sep 2008
Austin Community College, Austin, TX
SMALL BUSINESS OWNER Jul 2018 - Feb 2024
Cohesion Hauling, Hutto, TX
Met with prospective clients to present company offerings Identified areas for expansion by analyzing market, consumer trends, and competition.
Improved workflows and increased productivity, evaluating, and standardizing operational processes.
Introduced products into new markets through development of sales plans.
Evaluated and improved service delivery by networking and communicating with key account decision-makers.
Expanded market reach through social media and email marketing. Managed daily operational strategy, applying business acumen and industry-specific knowledge.
Monitored sales forecasting reports for changing trends and areas of opportunity.
Identified and solved complex business challenges with high-level financial acumen.
Resolved problems, provided open communication and recommended discipline and terminations.
Set forward-thinking policies to meet business needs and boost team success.
Reviewed monthly Profit and Loss (P&L) statements to identify areas in need of improvement.
MANAGER/OWNER Mar 2019 - Jul 2020
Bounce And Slide Moonwalk, Hutto, TX
Enforced adherence to operational guidelines, brand standards, and service expectations.
Demonstrated effective leadership, collaboration and interpersonal skills to drive teams to successful project completion. Shared knowledge and offered guidance to employees and customers.
Monitored expenditures and inventory usage to meet targets with minimal waste and under-budget costs.
Performed facility checks to verify cleanliness and client safety. Resolved escalated issues and identified solutions to avoid repeat problems.
SUPERVISOR, VISITATION SERVICES Jan 2016 - Dec 2017 Lone Star Social Services, Pflugerville, TX
Liaised between the child's home, school, and medical teams to help children living with issues such as abuse and poverty. Monitored client compliance with court orders and reported status. Helped parents regain their children through training, mentoring, and ongoing counseling.
Conducted individual and group counseling and therapeutic intervention services to improve levels of mental, social or behavioral functioning at home, work and in community. Identified each child's service needs by interviewing them, their families, and knowledgeable personnel such as teachers and counselors.
Required minimal oversight to complete job tasks.
Volunteered for and tackled new assignments and tasks to ease staff member burden.
SALES FLOOR ASSOCIATE Sep 2016 - Jun 2017
JCPenney Department Store, Austin, TX
Escorted customers directly to target merchandise to deliver best- in-class service.
Contributed to store shrinkage control to reduce losses and help team meet profit goals.
Maintained and upheld merchandising philosophy and followed established procedures and standards to maximize sales. Supported and embodied positive store culture through consistent honesty, integrity and respect.
Assisted with receiving and processing incoming shipments. Upheld organizational, cleanliness and recovery standards for sales floor and helped maintain entire store at professional level. Followed various guidelines for different product lines to process and prepare merchandise for sales floor.
Supported positive store culture through consistent honesty, integrity and respect.
Incorporated constructive feedback to continuously improve abilities and sales success.
Inventoried merchandise to keep accurate product counts. Arranged items on promotional displays and shelves. Directed customers to appropriate facility and product locations. Maintained signs and labels to communicate accurate pricing and promotions to customers.
Encouraged customers to sign up for warranties and additional services.
Maintained knowledge of current sales and promotions. Alerted supervisors regarding safety and security issues. Greeted customers warmly and offered assistance in finding needed merchandise.
Connected with customers to offer assistance and promote products.
Helped customers find desired items and sizes by closely supporting each person throughout the buying process. Demonstrated merchandise operation and explained features.
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