Customer Service Logistics Specialist
Resume:
Grand Prairie, US *****
*******.**********@*****.**
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SUMMARY
My career objective is to obtain a
challenging position that will best fit
the skills I have acquired from
serving in the U.S. Army Reserves
as an automated logistics specialist
as well as a customer service
specialist. I would like to use my
diverse skills and abilities in an any
capacity to contribute to the
company's advantage.
I am a dedicated Customer Service
Specialist providing skills to
prioritize and multi-task in a
fast-paced working environment. I
successfully work as part of a team
to reach personal and business
goals. I'm known for successfully
handling escalated customer
support issues.
SKILLS
• Proficient in
MS Office Suite (Word,
PowerPoint and Excel)
•
Strong communication and
interpersonal skills
•
Professional and courteous
telephone and face to face
etiquette
•
• Answer multiple phone lines,
Andreka C.
Johnson
EXPERIENCE
June 2019 - Current
Caregiver Florence Merrell Lawton, OK
May 2017 - May 2019
Customer Service Representative and Appointment Se Centralized Showing Service Inc. Euless, TX
December 2011 - February 2016
Customer Service Professional H & R Block Hurst, TX August 2013 - January 2014
Logistics Analyst Flextronics Fort Worth, TX
Monitored vital signs and medication use, documenting variances and concerning responses.
•
• Improved patient outlook and daily living through compassionate care.
• Laundered clothing and bedding to prevent infection. Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
•
• Supported bathing, dressing and personal care needs. Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
•
Aided with mobility and independence for disabled individuals and continually monitored safety.
•
• Assisted with meal planning to meet nutritional plans. Maintained clean and well-organized environment for client happiness and safety.
•
• Consulted with customers to resolve service and billing issues.
• Set up and activated customer accounts.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
•
• Exceeded company productivity standards on consistent basis. Trained new hires on products and services, best practices and protocols to reduce process gaps.
•
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
•
• Made outbound calls to obtain account information.
• Answered inbound calls, chats and emails to facilitate customer service. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
•
Maximized customer satisfaction by handling customer email and telephone interactions.
•
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
•
scanning, faxing and records
management
Ability to work in a fast paced
environment
•
Organized and detail-oriented,
knack for understanding
procedures and logistics quickly
•
• Type 40 wpm
• LiveChat Messaging
• Patient and Empathetic
• Remote Office Availability
• Creative Problem Solving
• Customer Service Excellence
• Customer Account Management
Calm and Professional Under
Pressure
•
• Issue and Complaint Resolution
• Data Entry and Maintenance
• Understanding Customer Needs
September 2007 - January 2013
Automated Logistics Specialist U.S. Army Reserves Fort Worth, TX September 2002 - August 2007
Customer Service Specialist American Health Benefits, Inc. Farmers Branch, TX
I worked
towards the enhancement of product workflow by analyzing and developing logistical plans that affected
production, distribution, and inventory
•
I created
and reviewed
procedures for distribution and inventory management to maximize customer satisfaction and minimize cost
•
While at Flextronics, I was able to share my knowledge of commonly-used logistic concepts that I learned while serving in the U.S
•
Army Reserves and also increase my knowledge of warehouse practices and procedures at Flextronics
•
I supervised over one hundred employees in a high turnover rate company.
•
Established and maintained stock records and other documents such as inventory, material control, accounting and supply records
•
Reviewed and verified quantities received against bill of contracts, purchase requests and shipping documents
•
• Simplified and standardize the collection and use of maintenance data Raised the quality and accuracy of performance, cost and parts data through improved maintenance management
•
The following are skills I learned during my time as an Automated Logistics Specialist
•
• Stock control and accounting procedures
• Procedures for shipping, receiving, storing and issuing stock
• Movement, storage and maintenance of ammunition
• Procedures for handling medical and food supplies Explained benefits, features and recommendations to maximize client retention.
•
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
•
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
•
Assisted customers with making payments or establishing payment plans to bring accounts current.
•
Helped customers open accounts, make deposits, update information and carry out range of routine actions.
•
• Improved customer service wait times to mitigate complaints. EDUCATION AND TRAINING
January 2011
Certification Organizational Leadership
Warrior Leadership Course, Fort Dix, NJ
Two week long leadership course that trains Specialist, Corporals and Sergeants in the fundamentals of leadership. Course instructional doctrine focused on teaching junior enlisted Soldiers leadership, training and war fighting skills.
January 2010
Certification Combat Life Saving Course
United States Army Reserves, Fort Worth, TX
May 2001
High School Diploma
Rider High School, Wichita Falls, TX
Some College (No Degree) Human Services Resource Management Kaplan University, Online
120 credit hours completed
• Completed coursework in CPR, hypothermia and communication skills
• Ranked in Top 10% of class
• Early Graduate Scholarship Recipient
• Graduated a year early
Completed coursework in Sociology, Comp. 1 and Interpersonal Communication.
•
REFERENCES
• Carlos Merrell 254-***-****
• Stephanie Johnson 972-***-****
• Thomas Long 580-***-****
Contact this candidate