Technical Support Analyst

TONY BRICE

**** ***** ***** *****• Woodbridge, VA 22192

**************@*****.*** • 703-***-****

Tony Brice LinkedIn

Secret/TS (out of scope)

Code Plus, (June 2023 - Present)

Title: Technical Support Analyst I

Annual Salary: $66K

Manager: Anissa Domally

•Assists both remote and on-site associates with both hardware and software needs via Microsoft Office, 365

•Submits incident tickets daily via Service Now Ticket Tracking System

•Troubleshoots Remote Access System (Cisco VPN/Zscaler ZPA)

•Installs and configures both local and network devices (Workstations, Printers and Scanners)

•Manages user access and monitors Windows services while maintaining the security and stability of the Windows server platform Assists both off-site and on-site associates with both hardware and software needs via Microsoft Office, 365

Puyenpa Technologies LLC, (December 2022 – June 2023)

Title: Technical Support Analyst I

Annual Salary: $66K

Manager: Anissa Domally

•Assists both off-site and on-site associates with both hardware and software needs via Microsoft Office, 365

•Submits incident tickets daily via Service Now Ticket Tracking System

•Troubleshoots Remote Access System (VPN)

•Installs and configures both local and network devices (Workstations, Printers and Scanners)

•Manages user access and monitors Windows services while maintaining the security and stability of the Windows server platform Assists both off-site and on-site associates with both hardware and software needs via Microsoft Office, 365

Archwell Solutions, LLC (August 2020 – October 2022)

Title: Technical Support Analyst (Remote)

Annual Salary: $65K

Manager: Eric Zilg Office: 856-***-****

•Assists off-site associates with both hardware and software needs via Microsoft Office, 365/Windows native network environment.

•Administers LAN Accounts in Microsoft Active Directory Server/Windows 2003 Server

(CONT’D)

•Performs upgrades and general maintenance on hardware and software

•Submits incident tickets monthly via Service Now Ticket Tracking System

•Troubleshoots Remote Access System (VPN)

•Installs and configures both local and network devices (Workstations, Printers and Scanners)

•Manages user access and monitors Windows services while maintaining the security and stability of the Windows server platform

Information Innovators Inc./Salient CRGT (February 2015 – August 2020)

Title: Senior Field Service Engineer (System Administrator)

Annual Salary: $75K

Manager: Micheal Bellinghoven Desk: 202-***-**** Cell: 202-***-****

•Assisted 100 users’ off-site hardware and software needs in Windows 2008/Windows native network environment.

•Administered and maintained new LAN Accounts in Active Directory Server Windows 2000/Windows 2003 Server

•Performed monthly data back-up via onsite network server

•Configured and tested laptops for Remote Access System (VPN)

•Installed and configured both local and network devices (Workstations, Printers and Scanners)

•Performed setup and configured handheld devices (Broadband Modems/Mobile Phones)

•Disseminated any and all vital IT communications to the internal customers and provided technical training to ensure user proficiency

Mindbank Technologies Inc. (December 2011 – February 2015)

Title: Desk Support Management (System Administrator)

Annual Salary: $65K

Manager: Micheal Bellinghoven Desk: 202-***-**** Cell: 202-***-****

•Assisted users onsite and offsite with both hardware and software needs in Windows native environment

•Administered and modified LAN Accounts in Active Directory Server Windows 2000/Windows 2003

•Performed monthly data back-up via onsite network server

•Installed and configured both local and network devices (Workstations, Printers and Scanners)

•Performed setup and configured handheld devices (Broadband Modems/Tethering Phones)

•Disseminated any and all vital IT communications to the internal customers

Strayer University, Woodbridge, VA (2001 to 2005)

Computer Information Systems

Liming I.T. Training Center, Woodbridge VA 2000 MCSE

System Engineer Networks

Information technology professional experienced in assessing program effectiveness and functional workflows and solving complex IT issues. In-depth knowledge of Microsoft Windows Operating System, to include server setup, deployment, and maintence. Extraordinary customer service skills, and proven ability to provide customer/client service resolution. Highly organized and task-motivated, and can perform successfully both on independent tasks and within in a team. Experienced in negotiating and supporting management, and consistently ensures proper implementation of technology, user proficiency, and product improvement.

INFORMATION TECHNOLOGY SKILLS

Cloud Technologies

•Zscaler, Microsoft (Azure), Cisco AnyConnect

•Multi-Factor Authentication Methods, Windows Native Network Environments

•Platforms: Microsoft Windows Operating System and Microsoft Office 365

•Microsoft Server NT, 2013 Microsoft with Active Directory, Microsoft Exchange Server

•Service Now Ticket Tracking System

•Backup Exec Storage System Backup

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