Customer Service Quality Assurance
Resume:
D’Atress Manning
Customer Service Assistant
Contact
New Caney, TX 77357
**********@*****.***
Objective
Dedicated and personable customer service professional with 15 years of experience in delivering exceptional service and resolving issues efficiently. Adept at building positive relationships with clients, understanding their needs, and providing tailored solutions. Education
Ozen High School
Beaumont, TX 77705
Lamar Institute of Technology
Beaumont, TX 77705
Key Skills
Attention to Detail
Time Management
Adaptability
Communication
Problem-solving
Experience
Quality Coordinator
Zachry Construction Corporation – Sabine Pass, TX
January 2023 – May 2024
• Document Management: Input and manage documentation within the system for the testing department, ensuring accurate and efficient tracking of all relevant data.
• Quality Assurance: Collaborate with the testing team to maintain high standards of quality and compliance, addressing and resolving issues promptly.
• Process Improvement: Assist in developing and implementing quality control procedures to enhance operational efficiency and reliability.
• Data Analysis: Review and analyze test results and documentation to support continuous improvement initiatives and ensure adherence to project specifications.
Document Control Clerk
Worley – Baytown, TX
September 2021 – December 2022
• Document Management: Efficiently managed and organized documents, ensuring proper version control and accessibility for team members.
• System Input: Accurately input and updated documentation within the company’s system to support project tracking and compliance.
• Quality Assurance: Reviewed and verified documents for accuracy and completeness, addressing discrepancies to maintain high-quality standards.
• Collaboration: Worked closely with various departments to facilitate the seamless flow of documentation and information across the organization.
• Record Maintenance: Maintained and archived records in accordance with company policies and regulatory
requirements, ensuring easy retrieval and long-term storage Material Handler
Bechtel Construction Inc – Cameron, LA
March 2019 – September 2021
• Material Management: Efficiently handled and organized materials at the plant job site, ensuring timely availability for construction activities.
• Inventory Control: Monitored and managed inventory levels, conducting regular checks to prevent shortages and overstock situations.
• Logistics Coordination: Coordinated the transportation and storage of materials, optimizing workflows and minimizing delays in project progress.
• Safety Compliance: Adhered to safety protocols and guidelines while handling materials, contributing to a safe and efficient work environment.
• Documentation: Maintained accurate records of material usage and movements, supporting effective tracking and project documentation.
Communication
Skilled at listening attentively to understand customer needs, concerns, and feedback, ensuring accurate responses and solutions. Articulate speaker with the ability to clearly convey information and instructions in both one-on-one and group settings. References
Available upon request.
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