Risk Management Data Analysis

PROFESSIONAL

SUMMARY

A highly motivated and detail-oriented professional with a background in

risk management, collections, and coordination. Skilled in identifying and mitigating risks, ensuring compliance, and driving process improvements. Experienced in data analysis, cross-functional collaboration, and regulatory compliance, with a focus on customer-centric solutions. SKILLS

• Risk Management & Compliance

• Data Analysis & Reporting

• Collections Strategy & Operations

Regulatory Compliance (FDCPA,

etc.)

•

• Stakeholder Collaboration

Process Improvement &

Optimization

•

Microsoft Office Suite (Excel,

Word, PowerPoint)

•

SQL and Data Visualization Tools

(if applicable)

•

WORK HISTORY

Banker / Wells Fargo - Reston, VA / 09.2022 - 09.2024 Maintained strict compliance with all banking regulations, ensuring secure and trustworthy environment for clients.

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Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.

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Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

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Strengthened customer relationships through attentive service and prompt resolution of inquiries.

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Loan And Business Consultant / Capital One Bank - Tysons Corner, VA / 10.2020 - 08.2021

• Reviewed and revised sustainability proposals or policies. Conducted and oversaw contingency plan integration and operations.

•

• Investigated products or markets to determine areas for opportunity. Managed all business development and worked closely with the loan officers to aid businesses in crisis during the pandemic.

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Directly helped fund over 5000 businesses in need by developing strong relationships with business owners and the team of associates working with the SBA to manage and transfer all funds to areas of need.

•

Branch Ambassador / Capital One Bank - Reston, VA / 11.2019 - 10.2020 Developed a strong connection with a well-coordinated team to create a strong relationship with the customers

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PARHAM ROSHANDEL

***************@*****.*** 571-***-**** Great Falls, VA 22066 Created and maintained hundreds of business accounts as well as established new business opportunities for new businesses and guided them towards the correct financial path

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Supported customer needs in all areas of the branch, from the cash handling and service needs

to rotating throughout the branch based on the customer needs

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Managed approximately 30 incoming calls, emails and faxes per day from customers.

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Hiring Consultant / K12 - Herndon, VA / 03.2018 - 10.2019 Performed difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees and administering disciplinary procedures

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Discussed company's needs and requirements with

management team and worked to establish strong communication system between management and staff

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Conversed with, observed, surveyed, and tested staff to assess current strengths and weaknesses

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Conducted internal analysis and observation to perceive areas that could use improvement

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• Provided feedback and suggestions to upper management EDUCATION

George Mason University - Fairfax, VA / 03.2024

Bachelor of Arts: Global Affairs

NVCC - Annandale, VA / 2018

Associate of Arts: General Studies

LANGUAGES

Farsi

Native or Bilingual

Azeri

Native or Bilingual

Turkish

Native or Bilingual

Arabic

Limited Working

French

Elementary

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