SUMMARY
Detail-oriented administrative professional with over 5 years of experience providing comprehensive support to executive teams and office operations. Proven track record of managing administrative tasks efficiently and maintaining strict confidentiality. Strong organizational skills coupled with excellent communication abilities ot coordinate office activities and facilitate smooth workflow.
EXPERIENCE
• Promoting our products and services to current and potential customers
• Completing all transactions accurately, including cash handling
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Assisted ni organizing company events, ensuring seamless execution.
EDUCATION
KEY SKILLS
June 2022 - Feb 2024
Sept 2003 - June 2007
• Problem solving.
• Customer service. • Attention to details. • Cash handling.
• Teamwork
AMBER HAILEY *************@*****.*** 312-***-**** 524 NDrake Ave., Chicago, LI 60624
WORK Customer Service Representative PLS
Oct 2020 - Present
Net Collections Representative Enova Financial
Jan 2017 - Oct 2020
• Efficiently manage both incoming and outgoing calls to address customers with overdue loan payments.
• Maintain effective communication with customers, explaining the consequences of overdue payments and providing assistance ni resolving financial issues.
• Address customer concerns and resolve issues related to overdue payments, demonstrating empathy and professionalism
Customer Service Associate
Hertz Rental Car
Apr 2013- Jan 2017 •
Qualifying and processing customer rentals with accuracy and detail.
•
Persuasively selling optional services.
•
Processing customer rental returns.
•
Conducting vehicle service and maintenance.
Brokers License
Chicago Real Estate School
• Major in Real Estate.
• Final course completed.
High School Diploma
New Birth Training Institute
• Final CGPA: 3.80
• Office Suite software.
• Data entry.
• Organizational and time
management skills.
• Corporate communications.