Customer Service Representative
Resume:
Sandra Phelps
****************@*****.***
**** ********* **, **********, ** 45042
Resume
Professional Summary:
● Motivated customer service representative with exceptional experience within the Pharmaceutical Industry
● Identified prospective customers, and provided fast and accurate data entry
● Develop strategies to approach potential customers and increase sales
● Provided excellent customer service to customers calling regarding products, services, and accounts
● Researched solutions to customer issues, questions, and sales
● Available to interview with a 24-hour notice
Professional Experience:
INDEPENDENT PHARMACEUTICAL
Customer Service Representative Aug /2023 to Jun/2024
● Resolved problems with medical devices, including IV and oxygen machines, and provided answers on how to address technical issues.
● Conducted 75 to 80 calls per day, assisting customers with inquiries and troubleshooting medical devices.
● Sold both brand and generic drugs to customers, promoting the benefits of each.
● Built effective business relationships with healthcare partners and customers to ensure long-term collaboration.
● Took proactive steps to encourage timely debt payments and managed accounts receivable.
● Processed payments and issued refunds to clients, ensuring accuracy and timely resolution.
● Resolved billing and credit issues for customers, providing clear communication and support.
● Updated DEA and state licenses to ensure compliance with regulatory requirements, particularly regarding diabetes products, IV, and oxygen machines. Reason for a Gap: Took some time off due to her Husband’s death. Genetco Pharmaceutical
Jan 2021 - Jan 2022
Pharmaceutical Sales and Customer Service Representative
● Build effective business relationships with health care partners and customers
● Responded to customer inquiries regarding oxygen machines, IV machines, CPAP machines, and Hoyer Lifts, providing detailed product information and guidance.
● Troubleshot and resolved issues related to product malfunctions and usage concerns for medical equipment, including oxygen machines and CPAP devices.
● Assisted customers in understanding proper operation of medical devices
● Handled customer complaints and worked closely with the technical team to resolve product concerns
● Develop strategies to approach potential customers and increase sales
● Identified prospective customers, and provided fast and accurate data entry
● Conducted 75-80 calls per day and answering and resolving customer concerns
● Sale brands, generic drugs, diabetic test stripes and meters
● Prospect for new business
Independent Pharmaceutical
Jul 2020 – Jan 2021
Data Entry
● Built effective business relationships with health care partners and customers
● Take actions to encourage timely debt payments
● Processed payments and refunds to clients
● Resolved billing and customer credit issues
Reason for a Gap: she took some time off due to her husband’s critical illness. Top RX
Nov 2018 - Feb 2019
Pharmaceutical Sales/ Customer Service
● Built effective business relationships with health care partners and customers
● Handled customer inquiries regarding brand and generic drugs, DME (Durable Medical Equipment), and injectable products, providing detailed product information and resolving issues efficiently.
● Addressed concerns related to product use and malfunctions.
● Resolved issues raised during customer training sessions, ensuring proper usage of products and equipment.
● Take actions to encourage timely debt payments
● Processed payments and refunds to clients
● Resolved billing and customer credit issues
Proctor & Gamble via Realsoft
March 2018 - July 2018
Customer Service Representative (Contract)
● Identified prospective customers using lead generating methods and performing around 75 calls per day
● Taking payments via credit cards and PayPal
● Recognized as a top generator constantly hitting quota
● Answered and resolved customer concerns
● Tracked packages and assisted clients to place orders Macy’s
Sept 2017 - March 2018
Customer Care Sales Representative
● Monitored accounts to identify outstanding debts
● Investigated historical data for each debt or bill
● Find and contact clients to ask about their overdue payments
● Take actions to encourage timely debt payments
● Resolved billing and customer credit issues
● Updated account status records and collection efforts
● Reported on collection activity and accounts receivable status Customer Service Representative at Wholesale Rx Inc. 07/2016 - 01/2017 (1 year)
Plan work schedules and timetables
Build effective business relationships with health care partners and customers Prospect for new business
Develop strategies to approach potential customers and increase sales Take sales orders from customers
Masters Pharmaceuticals
Customer Service Call Center
11/2013 - 01/2016 (2 years)
Establish 6 to 10 new account customers per month
Answer inbound calls concerning pharmacy coverage, services covered, provider networks, and medical policies Answering and resolving customer concerns Responded to inquiries regarding brand and generic drugs, CPAP machines, wheelchairs, and nursing beds, providing accurate information to customers.
Addressed and resolved customer concerns related to product malfunctions, ensuring timely troubleshooting and support.
Assisted customers with product usage issues.
Managed escalations involving malfunctioning products, coordinating with technical teams to provide resolutions.
ParMed Cardinal Health
Customer Service Representative 04/2007 - 11/2013 (7 years) Responded to customer inquiries regarding CPAP machines, oxygen monitoring devices, Hoyer lift and blood pressure cuffs, providing detailed product information and guidance. Addressed and resolved customer issues and concerns related to product malfunctions or operational challenges, ensuring timely and effective solutions. Troubleshot and diagnosed problems with CPAP machines and other medical devices, offering step-by-step assistance to resolve technical difficulties.
Assisted customers during product training, clarifying usage instructions and handling issues that arose during initial setup and operation.
Provided exceptional support to customers experiencing product malfunctions, ensuring their needs were met promptly and professionally.
Identified prospective customers using lead generating methods and performing around 75 calls per day Recognized as a top generator
Hitting quota
Answering and resolving customer concerns
Education:
Hamilton High School - High School GED
Sandra Phelps
****************@*****.***
3037 Wilbraham Rd, Middletown, OH 45042
Resume
Professional Summary:
Motivated customer service representative with exceptional experience within the Pharmaceutical Industry
Identified prospective customers, and provided fast and accurate data entry Develop strategies to approach potential customers and increase sales Provided excellent customer service to customers calling regarding products, services, and accounts
Researched solutions to customer issues, questions, and sales Available to interview with a 24-hour notice
Professional Experience:
INDEPENDENT PHARMACEUTICAL
Customer Service Representative Aug /2023 to Jun/2024 Resolved problems with medical devices, including IV and oxygen machines, and provided answers on how to address technical issues.
Conducted 75 to 80 calls per day, assisting customers with inquiries and troubleshooting medical devices.
Sold both brand and generic drugs to customers, promoting the benefits of each. Built effective business relationships with healthcare partners and customers to ensure long-term collaboration.
Took proactive steps to encourage timely debt payments and managed accounts receivable. Processed payments and issued refunds to clients, ensuring accuracy and timely resolution. Resolved billing and credit issues for customers, providing clear communication and support. Updated DEA and state licenses to ensure compliance with regulatory requirements, particularly regarding diabetes products, IV, and oxygen machines. Reason for a Gap: Took some time off due to her Husband’s death. Genetco Pharmaceutical
Jan 2021 - Jan 2022
Pharmaceutical Sales and Customer Service Representative Build effective business relationships with health care partners and customers Responded to customer inquiries regarding oxygen machines, IV machines, CPAP machines, and Hoyer Lifts, providing detailed product information and guidance. Troubleshot and resolved issues related to product malfunctions and usage concerns for medical equipment, including oxygen machines and CPAP devices. Assisted customers in understanding proper operation of medical devices Handled customer complaints and worked closely with the technical team to resolve product concerns
Develop strategies to approach potential customers and increase sales Identified prospective customers, and provided fast and accurate data entry Conducted 75-80 calls per day and answering and resolving customer concerns Sale brands, generic drugs, diabetic test stripes and meters Prospect for new business
Independent Pharmaceutical
Jul 2020 – Jan 2021
Data Entry
Built effective business relationships with health care partners and customers Take actions to encourage timely debt payments
Processed payments and refunds to clients
Resolved billing and customer credit issues
Reason for a Gap: she took some time off due to her husband’s critical illness. Top RX
Nov 2018 - Feb 2019
Pharmaceutical Sales/ Customer Service
Built effective business relationships with health care partners and customers Handled customer inquiries regarding brand and generic drugs, DME (Durable Medical Equipment), and injectable products, providing detailed product information and resolving issues efficiently.
Addressed concerns related to product use and malfunctions. Resolved issues raised during customer training sessions, ensuring proper usage of products and equipment.
Take actions to encourage timely debt payments
Processed payments and refunds to clients
Resolved billing and customer credit issues
Proctor & Gamble via Realsoft
March 2018 - July 2018
Customer Service Representative (Contract)
Identified prospective customers using lead generating methods and performing around 75 calls per day
Taking payments via credit cards and PayPal
Recognized as a top generator constantly hitting quota Answered and resolved customer concerns
Tracked packages and assisted clients to place orders Macy’s
Sept 2017 - March 2018
Customer Care Sales Representative
Monitored accounts to identify outstanding debts
Investigated historical data for each debt or bill Find and contact clients to ask about their overdue payments Take actions to encourage timely debt payments
Resolved billing and customer credit issues
Updated account status records and collection efforts Reported on collection activity and accounts receivable status Customer Service Representative at Wholesale Rx Inc. 07/2016 - 01/2017 (1 year)
Plan work schedules and timetables
Build effective business relationships with health care partners and customers Prospect for new business
Develop strategies to approach potential customers and increase sales Take sales orders from customers
Masters Pharmaceuticals
Customer Service Call Center
11/2013 - 01/2016 (2 years)
Establish 6 to 10 new account customers per month
Answer inbound calls concerning pharmacy coverage, services covered, provider networks, and medical policies Answering and resolving customer concerns Responded to inquiries regarding brand and generic drugs, CPAP machines, wheelchairs, and nursing beds, providing accurate information to customers. Addressed and resolved customer concerns related to product malfunctions, ensuring timely troubleshooting and support.
Assisted customers with product usage issues.
Managed escalations involving malfunctioning products, coordinating with technical teams to provide resolutions.
ParMed Cardinal Health
Customer Service Representative 04/2007 - 11/2013 (7 years) Responded to customer inquiries regarding CPAP machines, oxygen monitoring devices, Hoyer lift and blood pressure cuffs, providing detailed product information and guidance. Addressed and resolved customer issues and concerns related to product malfunctions or operational challenges, ensuring timely and effective solutions. Troubleshot and diagnosed problems with CPAP machines and other medical devices, offering step-by-step assistance to resolve technical difficulties. Assisted customers during product training, clarifying usage instructions and handling issues that arose during initial setup and operation.
Provided exceptional support to customers experiencing product malfunctions, ensuring their needs were met promptly and professionally.
Identified prospective customers using lead generating methods and performing around 75 calls per day
Recognized as a top generator
Hitting quota
Answering and resolving customer concerns
Education:
Hamilton High School - High School GED
Contact this candidate