Data Entry Customer Service
Resume:
Carolyn C. Santos
North Las Vegas, NV 89081
661-***-**** Cell Phone
POSITION OBJECTIVE:
To secure a responsible, challenging position utilizing my skills in data entry, computer operations, customer support, and manufacturing assembly process. EDUCATION:
Philippine Normal College, College of Business Administration, 1980, Manila, Philippines CERTIFICATION:
J-STD-001 Requirements for Soldered Electrical and Electronic Assemblies PROFESSIONAL EXPERIENCE:
Company: MGM Resort International
Position: Event Coordinator
Employment Dates: April 2021-November 2022
Duties and Responsibilities:
• Assisted in the coordination of company events including but not limited to Musical Concerts, Sporting Events, Awards, Conventions, and other City-wide Special events
• Communicate with my supervisor event assignments, set-up, wrap-up and exit procedures
• Assist in welcoming of guest and customer service Company: L-3 Technology
Position: Assembler I
Employment Dates: June 2019 – July 2021
Duties and Responsibilities:
• Hand soldered ceramic assemblies per J-STD-001
• Hand soldered resistor and wire, assembled into housing, and apply mold enclosure
• Stamped accept/reject documentations to show status of the operations
• Processed rework as required during the assembly process
• Performed final inspection
Company: Live Well Private Care
Position: Caregiver
Employment Dates: April 2016 – 2019
Duties and Responsibilities:
• Bathing, dressing and grooming
• Mobility and transferring
• Meal preparation and grocery shopping
• Transportation to social events and arranging doctor’s appointments
• Light housekeeping
• Picking-up prescriptions
• Cleaning and organizing wardrobe
• Aiding with reading
• Stimulating mental awareness
• Writing letters and correspondence
• Assisting in ambulation and range of motion exercise
• Hospital sitting and companionship
• Medication reminder
Company: Self Employed
Position: Caregiver
Employment Dates: February 2012 – 2016
2
Company: Bank of America, Lancaster, CA
Position: Customer Service Specialist 1 (Temporary Position) Employment Dates: February 2010 – August 2010
Duties and Responsibilities:
• Handled requests from customers for related activities such as mortgage status, loan amount, and existing home loans. Respond to customer's inquiries regarding escrow, homeowners insurance, service charges, and management services.
• Reviewed credit report, gather information, and recommend items to be returned or paid on the existing home loan.
• Resolve problems, service complaints, and coordinate with various bank departments in the identification and resolution of operational issues. Company: Quest Diagnostics, Van Nuys, CA
Position: Client Services Representative/Lead Group Employment Dates: September 1996 – March 2009
Duties and Responsibilities:
• Ensured customer’s claims are process in a timely manner per department and intermediary procedures
• Good knowledge of Medical/Medicare and Commercial insurance for laboratory billing.
• Processed incoming oral fluid, urine, and hair screening specimens for federal and forensic change of custody
• Obtained and send out specimens for retest conformation from different laboratories
• Processed hair samples for each donor, works on each tubes at different level of the screening procedures, and set-up Tecan plate reader on the computer
• Replaced all plate sets used during the shift, re-order power washer filters to ensure machine function properly and throw away old specimen
• Filled refrigerator with Oral Fluid kit from walk-in, label all reagents and box-inserts with date and records new information in QC log
• Coordinated clients' request and input all information into the system database Company: Jack Henry and Associates, Inc. Burbank, CA Position: Proof Operator 2
Employment Dates: August 1999 – November 2007 (Part Time) Duties and Responsibilities:
• Researched machine tapes and documents to locate and resolve balancing errors.
• Initiated changes to customer accounts and bank accounting records for all corrections identified.
• Responsible for correct date and legibility of endorsement stamp and verifying that sequence numbers on items correspond with those on the proof machine tape.
• Performed account entry, batch balancing, open workflow, and item repair. Company: Desert Palms Community Hospital, Lancaster, CA Position: Sr. Computer Data Entry Operator
Employment Dates: January 1990 – March 1996
Duties and Responsibilities:
• Printed billing forms, reports, accounts payable, and payroll checks for final distribution to various departments.
• Knowledge of insurances: HMO/PPO/EPO/Indemnity/Worker's comp. Entered CPT code. PROFESSIONAL SKILLS:
Machines: HP 1530, Tecan Reader, Tecan Genesis RSP 150, Tecan Hegenmate, HP Laser 2300, ELX405 Auto Plate Washer, Tecan Washer, Data Entry (12,000 keystrokes), Adding Machine by touch, NCR Microfilm, PC, Printers, Facsimile, Stamp Machine, light typing and word processing. Operation Systems:
Data General Mainframe AS400, IBAX Series 3000, IBM 36 Computer, Microsoft Operator Systems, Microsoft Outlook, Words, and Excel. REFERENCES:
Available upon request.
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