District Manager Continuous Improvement

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Iftikhar Ahmed

District Manager

Address: Regional Office, The Mall, Peshawar, 14300 Phone: 0092 345-***-**** E-mail: ***************@*****.*** Corporate: ********.*****@****.****

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As an adept airline executive, I drive revenue growth through strategic framework for network planning and timely capacity optimization, inventory management, and judicious resource mobilization. My focus on collaboration, design thinking, and predictive analytics ensures painless customer journeys and seamless operational processes and workflows orchestration for value chain in the information systems. With a product led growth CRM strategy, I approach with a product led go-to-market strategies and feedback for a customer centric design to seek a self-sustaining growth loop. Skills

Streamlining Enterprise Product Delivery by focusing on customer needs, adopting agile practices, integrating different decision support systems, and emphasizing continuous improvement through efficient resource allocation, timelines, and deliverables.

• Managing product iterations, updates, and enhancements for large scales implementations.

• Version control processes for seamless releases of Airline Revenue and Commercial Space.

• Orchestrating successful product launches with Agile and Waterfall methodologies.

• Coordinating marketing, sales, and customer engagement campaigns.

• End-to-end Solutions delivery with highly available, scalable, easily maintainable service standards.

• Aligning Software development with the evolving scope of business requirements Work History

2022-12 - Current District Manager

Pakistan International Airlines, Khyber Pakhtunkhwa Surpassed last year’s target by 69.58%, reaching PKR 5.7 billion. Achieved a 25% increase in Revenue Passenger Kilometers (RPK). Reported a 32% cargo uplift (PKR 559.68M vs. target of 424M). Resumed Chitral flights, a flagship tourism project connecting remote regions affected by natural disasters.

Negotiated technical lease agreements for engineering, cargo, TGS, and in- flight catering facilities.

Cultivated robust relationships with vendors, ensuring favorable pricing and efficient supply chain management.

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2021-10 - 2022-12 Regional Manager

Operations, System Standards & Support

Pakistan International Airlines, Islamabad

Collaborated with product development teams for single source of truth dashboards by integrating different systems reports Providing valuable customer insights to drive continuous improvement efforts through API integration and payment gateways with leading aggregators. Introduced cost-saving initiatives like ex-refinery fuel rates segregation in North- South originated flights to reduce losses. Targeting higher yield sectors and customer segments like charters business from Central Asia. Masterminded process definitions and workflow updates for implementing PSS migration from Sabre to Hitit and Oracle ERP implementation switching from EDIFACT based supply chain and warehousing systems to XML DB based Oracle ERP for automating Purchase Orders into a centralized procurement system 2020-10 - 2021-10 District Sales Manager

Pakistan International Airlines, Saidu Sharif

Championed a customer-first approach within the team, ensuring all representatives understood their impact on overall customer satisfaction and retention.

Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.

Improved team performance by providing regular coaching, training, and mentoring to sales representatives.

2016-04 - 2020-10 Manager Inventory Optimization

Pakistan International Airlines, Islamabad

Optimized seat occupancy to achieve the right fare, reducing leakages through time limit parameters.

Monitored real-time sources of discrepancies to ensure accurate revenue tracking.

Prepared and managed budgets, completing

financial projections to support operational decision-making. Maximized the use of technology to streamline processes and enhance efficiency in reservations and pricing.

2011-08 - 2016-04 Project Manager, Data Analytics

Pakistan International Airlines, Karachi

Enhanced data-driven decision making by implementing comprehensive analytics frameworks and methodologies.

Established robust quality assurance processes to maintain data integrity and accuracy across all analytics deliverables.

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Devised test plans to validate accuracy of IT projects. Created and implemented contingency plans to address potential risks. Led cross-functional teams to successfully complete IT projects. Used business objects, business intelligence and other reporting tools to extract data from data solutions and data warehouses.

2009-12 - 2011-08 PMO Analyst

Pakistan International Airlines, Karachi

Developed comprehensive project plans with clearly defined goals, timelines, and resource requirements.

Increased transparency into project performance by developing custom dashboards for real-time reporting on key metrics. Conducted post-project evaluations to identify areas of strength and opportunities for improvement in future endeavors. Implemented quality assurance measures to maintain high standards throughout all stages of the project lifecycle.

Enhanced project efficiency by implementing PMO processes and best practices.

2008-11 - 2009-12 Technical Project Manager

DAI-USAID, Peshawar

Lead and coordinate technical teams, ensuring effective communication and collaboration.

Manage project budgets, track expenses, and ensure projects stay within financial constraints.

Allocate resources efficiently and negotiate with vendors and contractors as needed.

Identify potential risks and develop mitigation strategies to address them. Maintain regular communication with stakeholders, providing updates on project status, risks, and issues.

Prepare and present project reports to senior management and clients.

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2006-07 - 2007-12 Systems Project Manager

UNICEF Implementing Partner, Abbottabad

FATA Secretariat, Peshawar

Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results. Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources. Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.

Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects. Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.

Education

2007-01 - 2009-04 Masters: International Relations, Politics of International Economic Relations

University of Malakand

2002-01 - 2007-04 MBA/BBA: Finance and IT Applications in Business University of Peshawar

Accomplishments

Resolved system standard issues, user acceptance testing and Beta testing prototypes for system integration and regulatory compliance Outstanding sales growth and marketing campaign for new flights Received appreciations for complete recovery of default agents during pandemic liquidity crunches.

Software

Saber PSS & E-services, Oracle ERP E-Business Suite Jira Project Management Suite & MS Project Management software Hitit PSS and Flight Management System

Figma and InVision Prototyping and visual Collaboration Azure Cloud Computing and Google Cloud Computing

Power BI Analytics and Tableau business intelligence and data visualization Realtime, ETL and batch processing data pipeline tools

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