Call Center Customer Service

Sandi Jones

Arizona, Hereford ****************@*****.***

www.linkedin.com/in/2tru4real

**** * ******** **

Hereford Az, 85615

520-***-****

****************@*****.***

EXPERIENCE

Bella Vista Motel, Sierra Vista Az — Back Office Manger/Head Housekeeper

May 2020 - May 2023

Supervise, train and work alongside staff to ensure all hotel rooms are sparklingly clean. My expert knowledge established Bella Vista motel rules and policies, prepared spreadsheet for inventory and audits maintenance and ect. Scheduling staff hours

Advanced Call Center Technologies "ACT", Douglas Az — Retention Specialist

Oct. 2016 - May 2018

Maintain up-to-date knowledge about ATT products and services. Respond to customer queries about ATT services, equipment, promotions, roaming and billings. Enhance customer retention and satisfaction by providing outstanding and prompt customer services. Take customer calls and complete service orders. Understand customer needs and recommend appropriate products and rate plans. Develop innovative ways to sell AT&T products and services to customers. Handle customer requests for payments, activations, upgrades and other services. Address and resolve customer concerns promptly. Handle large volumes of customer calls efficiently

EDUCATION

Flowing Wells High, Tucson Az — General Studies

August 1996 - May 2000

Student has completed the required course of study with minimum number of credits hours required by 704 KAR 3:305 and applicable local district requirements.

PROJECTS

Technical Support Fundamentals — From Google

https://coursera.org/share/771081c7a3f32024486ca7bdb449a SKILLS

Customer Insights

Customer Service

Windows

Problem Solving

AWARDS

First Aid CPR AED American

Heart Association

Professional Education.

LANGUAGES

English

Contact this candidate