Customer Service Front Desk
Resume:
Emily Rodriguez
*************@*****.***
Ventnor City, NJ 08406
Summary
Organized, dedicated, hardworking employee.
Work experience
Community Manager
CSPNJ - Trenton, NJ June 2022 to August 2022
Responsible for opening and closing the center
Supervised peers that ran center during the day
Held groups for the community
Responsible for all subcontracting invoices and calendar of events
Responsible for handling maintenance of the building hiring contractors making sure they got paid with proper invoices etc
Community outreach, clothing food and activities.
Assisted community with computer skills job applications resume etc
Answered to executive outreach coordinators from the nonprofit holding documents flow sheets. Kept track of inventory for supplies
Peer Mentor
Trenton Psychiatric Hospital - Trenton, NJ February 2022 to June 2022
My role was that of a peer in the psychiatric hospital. Provided activities and groups to the patients in locked wards. Health activities on the grounds for the patients logged activity during the day hour by hour. Became pen pals with a patients encouraging them and being an additional support to their healing and Recovery. Answer to the executive CEO as my supervisor.
Office Manager/Peer Recovery Specialist
City of Angels - Township of Hamilton, NJ March 2021 to March 2022
How the one-on-one sessions with clients to support their recovery from addiction
Answered phones, held calendar for the founder and chief of operations
Helped with files organizing and board member services
I was also on the board of trustees for this non-profit
Supported families that were affected by addiction via phone and email
Coordinated hours in which outside contractors could come in and hold groups for the community
Was responsible to manage events the setup and take down as well as annual gala with fundraising and invites VIA mail as well as funding
CMA/CNA
Care One /Rose Hill - Township of Hamilton, NJ January 2010 to December 2015
Administered medication to seniors primarily with dementia and Alzheimer's according to the states rules and limitations
Helped clients with ADLs
Answered to a registered nurse to delegate medication administration as well as care for the clients
Was responsible for postmortem dress and makeup to present well for the families who were grieving as they entered the facility
Assisted those will chair bound or unable to mobilize on their own
Assisted patience to activities and physical therapy as well as accompanying them to doctor's appointments
CNA/HHA
Buckingham place - Princeton, NJ September 2010 to January 2011
Assisted clients with ADLs in their home and in the assisted living as well as in The adult Day Care
Assisted with meals in and out of the home
Provide a companionship
Provided activities
Held strong relationship with the family
Education
Certified in Peer Recovery Specialist
CCAR / COATI - Township of Hamilton, NJ March 2019 to March 2019
Certified in CNA HHA CMA EKG tech
Moesha Institute - Bordentown, NJ May 2010 to July 2010
High school diploma
Township of Hamilton, NJ September 2000 to June 2005
Skills
Accounts Payable
Vital Signs
Administrative Experience
Nursing
Management
Fundraising
Addiction Counseling
Medication Administration
Office Management
Laundry
Hospital Experience
Alzheimer's Care
Case Management
Home Care
Senior Care
Event Planning
Patient Care
Dementia Care
Meal Preparation
Caregiving
Working with people with developmental disabilities
Hospice Care
Social Work
Cleaning Experience
Property Management
Individual / Group Counseling
Executive Office Asst.
Receptionist
Secretary
Non profit money trustee
Certifications and licenses
CNA
Certified Home Health Aide
Certified Medication Technician
AED Certification
Caregiver Certification
Certified Medication Aide
CPR Certification
State Tested Nursing Assistant
Licensed Nursing Assistant
Additional information
I have strong communication skills and consider myself to be a very dedicated and organized individual. I thrive in fast-paced solution based environments. I consider myself to be a people person and have great phone etiquette as well as customer service skills. I am friendly,flexible, dependable, ethical,and outgoing.
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