Customer Service Representative

WHITNEY SECRIST

**** * ******** ***, ***********, UTAH 84404, 801-***-****, **************@*****.***

PROFESSIONAL SUMMARY

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. EXPERIENCE

ClickList Associate April 2018 - Current Smiths marketplace North Ogden, UTAH I followed all training and utilized it while working. Located out-of-stock items for customers by carefully checking locations. Helped team handle high-volume work by prioritizing tasks and help where needed. Completed accurate shopping work by carefully reviewing every order. Increased customer service satisfaction by 10%.

Handled stressful situations by being calm and focused on tasks. Lead Cake Decorator February 2016 - April 2018 Kent's Roy, Ut Followed all food safety regulations and guidelines. Completed cake decorations according to customer specifications. Drove sales by keeping display cases stocked with attractive items such as cupcakes and cookies. Cake Decorator March 2013 - February 2016 Lees marketplace Pleasant view, Ut Balanced product ordering to the department manager. Increased customer demand by crafting seasonal items and promotions aligned with current trends. Created special cake designs showcasing customers' visions, for use at weddings, birthdays, and other events. Food Manager January 2004 - March 2013 Pier 49/Quiznos Pleasant view, Ut Budgeted food ordering, waste.

Opened multiple stores and added locations.

Managed establishment finances, including counting cash, receipts, and completing bank deposits. Resolved complaints regarding food quality and service. Complied with health and fire codes with strong oversight of food storage, preparation, and cleaning procedures. Improved sales by 50%.

Helped team handle high-volume work by prioritizing tasks. Served customers by going above and beyond to offer exceptional support for all needs. EDUCATION

April 2009 Weber state university, South Ogden, Ut I started 2 years of general college classes, did not complete. SKILLS

• Time management

• Task prioritization

• Customer relations

• Budget control

• Cash handling

• Schedule preparation

• Basic Math

• Customer Experience

• Answering Questions

References:

1. Brandon Whitesides 801-***-****

2. Michelle Knight 801-***-****

3. Lanette Thierry 801-***-****

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