Customer Service Representative

Lorena Montes

CUSTOMER SERVICE REPRESENTATIVE

Lake Villa, IL 224-***-**** ****************@******.***

Objective

To become a contributing member of a goal-driven team, using proven communication skills to increase team morale and productivity.

Experience

Uniform Outlet Cashier 2023 – Present

Increase sales by offering individualized product recommendations and providing friendly and helpful customer service

Greet customers and finalize transactions using the cash register

Maintain and promote orderly marketplace by folding, hanging, and stocking merchandise

Piercing Pagoda Jewelry Cashier 2019 – 2020

Engaged customers in conversation to understand their needs and objections

Presented merchandise and detailed information on features and benefits

Offered extended service plans and financing options

Maggie’s Home Health Care Personal Assistant 2016 – 2018

Assisted patients with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities

Promoted healthy diet by planning and preparing meals

Followed proper procedures in emergency situations and responded promptly and positively to patient requests for assistance

Uropartners Receptionist 2013 – 2015

Interacted with clients, medical professionals, and additional team offering prompt information to facilitate the best patient care daily

Obtained proper consents and necessary referrals and attached to patient charts

Scheduled patients’ appointments either via phone or upon checkout, requesting and verifying proper address, phone number, primary care physician, pharmacy, date of birth, insurance information and other demographics as required

Education

General Education Development Certificate January 2013

Skills & abilities

Bilingual

Problem solving

Communication

Leadership

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