General Manager Human Resources

John Hickey

***********@*****.*** 682-***-**** Euless, TX

SUMMARY

Seasoned leader with 32 years of experience, seeking a Business Manager role. Proven track record in establishing operations, driving sales growth, and managing P&L across multiple industries. Excelled as General Manager, optimizing financial performance and fostering vendor relations for profitability. WORK EXPERIENCE

Artpark Trinity Groves Dallas, TX

General Manager Jun 2021 - Present

• Establish comprehensive company policies and practices to ensure organizational effectiveness and regulatory compliance.

• Oversee facility management, including spatial planning and maintenance to optimize the operational workflow.

• Manage all operational aspects, such as human resources, staff recruitment, training, payroll, and financial oversight, including budgeting and profit-and-loss analysis.

• Maintain strong vendor partnerships and collaborate with neighboring entities to leverage resources and enhance overall business performance.

Jersey Mike's Watagua, TX

General Manager May 2019 - Feb 2021

• Conducted comprehensive P&L reviews, optimized inventory control, and ensured effective labor management to enhance store efficiency.

• Achieved significant growth by increasing store revenues by 22% and 36% at two separate locations through strategic management and operations oversight.

• Implemented robust employee development practices, including overseeing recruitment, leading training programs, and directing performance evaluations to ensure a high-performing team. Barnes & Noble, Books, Movies & Café Lewisville, TX Manager Sep 2016 - May 2019

• Directed inventory management processes, ensuring efficient movement of stock from receipt to display and coordinating return procedures.

• Supervised staff operations, handling shift schedules and overseeing team performance.

• Administered routine clerical tasks, maintaining operational efficiency within the establishment. Notlad Ventures, Inc.

Multi-Unit Manager Mar 2011 - Sep 2016

• Enhanced operational efficiency across various stores, resulting in significant net profit improvements by providing expert administrative oversight and support.

• Transitioned a struggling store to profitability, setting the stage for successful acquisition and franchising.

• Managed the initial franchising operations for a new market entrant, ensuring compliance with corporate standards and local regulations.

Celebrity Café & Bakery Dallas, TX

Senior Manager May 2005 - Mar 2011

• Implemented foundational improvements in store operations to enhance overall performance and efficiency.

• Maintained a commitment to superior customer service, contributing to the store's profitability.

• Managed administrative responsibilities and effectively delegated routine tasks to support staff. Sonic Restaurants Dallas, TX Metroplex

Feb 2002 - Apr 2005

• Developed foundational business acumen by performing administrative tasks such as financial deposits, inventory management, and staff oversight including hiring and performance evaluations.

• Enhanced profitability by effectively managing controllable expenses and conducting thorough profit and loss analyses.

U.S. Navy and Naval Reserves

Jul 1991 - Jan 2002

• Provided critical support and expertise to enhance operational readiness during national emergencies.

• Maintained skill proficiency through consistent training in key areas including combat tactics, logistical coordination, medical response, and engineering solutions.

• Augmented active-duty personnel by offering specialized intelligence analysis and logistical assistance to streamline unit operations.

EDUCATION

Texas A&M University

Masters of Art

Commerce, TX

May 1998

Texas A&M University

Bachelor of Science

College Station, TX

May 1991

Sam Houston State University

Bachelor of Arts

Huntsville, TX

May 1990

CERTIFICATIONS

ServSafe Certification

SKILLS

Time Management • Problem-Solving • Leadership Skills • Training • Project Management • Strategic Planning

• Detail-Oriented • Supervision and Training • Personnel Development • Vendor Relationships • Collaboration • Customer Service • Flexibility • Purchasing and Planning • Customer Relationship Management • Advertising and Marketing • Schedule Management • Troubleshooting Expertise • Communication Skills • Customer Retention • Multi-Tasking Skills

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