Customer Service Data Entry
Resume:
Destiny Rivers
Jacksonville, FL *****
**************@*****.***
Work Experience
Client Specialist ll
TIAA Bank - Jacksonville, FL
January 2022 to April 2023
• Banking specialist, manages all electronic banking systems, including ATMs and online banking services, for an institution.
• I assisted clients with transferring their funds to different international and external accounts.
• My primary duties are setting up new accounts, communicating with customers to solve inquiries, overseeing all transactions, and performing basic data entry.
• Skilled at receiving and processing banking transactions
• Attention to detail.
• Knowledge of proper cash handling procedures.
• Balance allocation.
SPoc Representative
Freedom Mortgage - Jacksonville, FL
July 2021 to January 2022
• Take outbound calls.
• Check the customers emails.
• Take customer payments.
• We work with edms(filling docs)
• loan system( show the customer account)
Customer Service Representative
Cigna Insurance Companies - El Paso, TX
January 2020 to July 2021
• Welcoming customers, answering their questions, helping them locate items, and providing advice or assistance with their health insurance benefits.
• I helped the customer find a pcp( primary care Physician) or specialist for their concern’s that they are having regarding the customer health.
• I helped find the customer prescription's that they needed refilled.
• Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
• I have knowledge of health care enrollment experience with 834 EDI processing.
• Processing refunds and exchanges, resolving complaints.
• Following all Guidelines of my occupation.
• Maintaining a clean workspace.
• Provided assistance to clients
• Insurance follow - up with patient’s.
• Created customer appointments
• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Enrollment technology expertise.
• Excellent analytical skills
• I know how to to read and understand complex data and make thoughtful, articulate recommendations.
• I have the ability to translate analysis of data into meaningful outputs.
• I have the Knowledge and experience in a healthcare environment with HIPAA requirements. Customer Service Representative, Maximus
Maximus Call Center - Chesterfield, VA
September 2017 to December 2019
• Performed data entry for customer information, shipments and orders
• Managed client records
• Set up client appointments( Patient Scheduler)
• Performed customer service surveys
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from customers and clients
• Insurance follow - up with patient’s.
• Resolved customer information and complaints
• I have knowledge of health care enrollment experience with 834 EDI processing.
• Responded to claim inquiries
• Responsible for tracking and maintaining inventory
• Created credit card applications
• Responsible for cashier duties
• Handled online orders and credit card transactions Resident Associate
Brookdale Southpoint - Jacksonville, FL
February 2017 to August 2017
• Assist in the supervision of the residence hall, responding to all requests and emergencies
• Took care of dementia patients.
• Assist residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan
• Work with the residence hall floor president in the performance of his/her duties
• Administer medication when working with a private client, when needed. Front Desk Receptionist
Luv event’s and decor - Jacksonville, FL
August 2016 to January 2017
• Welcoming customers, answering their questions, helping them locate items, and providing advice or assistance.
• Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
• Processing refunds and exchanges, resolving complaints.
• Following all Guidelines of my occupation.
• Maintaining a clean workspace.
Medical Billing Specialist
First Coast Primary Care - Jacksonville, FL
June 2014 to June 2016
• Gathered and sorted payments information for each office
• Reconciled and distributed payments
• Ensured accurate reporting
• I have knowledge of health care enrollment experience with 834 EDI processing.
• Insurance follow - up with patient’s.
• Entered data into computer for individual doctor's batch tickets with high degree of accuracy
• Assisted in office procedures
• Processing refunds and exchanges, resolving complaints.
• Following all Guidelines of my occupation.
• Maintaining a clean workspace.
• Provided assistance to clients
• Insurance follow - up with patient’s.
• Created customer appointments
• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Enrollment technology expertise.
• Excellent analytical skills
• I know how to to read and understand complex data and make thoughtful, articulate recommendations.
• I have the ability to translate analysis of data into meaningful outputs.
• I have the Knowledge and experience in a healthcare environment with HIPAA requirements. Education
Associate in Science (AS) in Nursing
Bethune-Cookman University - Daytona Beach, FL
August 2015 to December 2018
Minor in Clinical Psychology
Bethune-Cookman University
August 2015 to December 2018
Samuel W. Wolfson High School - Jacksonville, FL
August 2012 to May 2015
Skills
• Customer Service Skills (5 years)
• Microsoft Excel
• Sales
• Scheduling
• retail sales
• Outlook
• Billing
• Management
• Customer service (5 years)
• Typing
• English
• Customer service
• Vital Signs
• Caregiving
• Patient Care
• Hospital Experience
• Adobe Acrobat
• Microsoft Powerpoint
• Microsoft Office
• Microsoft Access
• Medical terminology
• Medical sales
• Live chat
• E-commerce
• Customer support
• JavaScript
• Technical Support
• Adobe Photoshop
• Agile
• Microsoft SQL Server
• Java
• Phone etiquette
• 4G/LTE
• Windows
• VPN
• Strategic planning
• Analysis skills
• EDI
• Zendesk
• Account management
• Cold calling
• Negotiation
• Medicare
• Documentation review
• Care plans
• Motivational interviewing
• Data collection
• Operating Systems
• Computer Networking
• Research
• Organizational Skills
• Project Management
• Microsoft Word
• Communication Skills
• Administrative Experience
• Leadership
• Computer Skills
• Data Entry
• Time Management
• Training & Development
• Marketing
• Microsoft Outlook
• Software troubleshooting
• Management
• Business management
• Salesforce
• FTP
• HIPAA
• Computer hardware
• Databases
• Business development
• Accounting software
• Financial management
• Banking
• Accounts receivable
• System design
• Financial services
• Medical scheduling
• Translation
• Pivot tables
• Data analytics
• Revenue cycle management
• Back-end development
• Spring
• Full-stack development
• Web development
• OOP
• JPA
• SharePoint
• Copywriting
• Underwriting
• QuickBooks
• Medical office experience
• Help desk
• Accounts payable
• Hospitality
• Construction
• Fraud
• Data science
• Social media management
• Clerical experience
• ICD-10
• Microsoft Dynamics GP
• Classroom experience
• IT support
• Epic
• Avaya
• Filing
• NetSuite
Certifications and Licenses
CPR Certification
First Aid Certification
CNA
MLO
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