Customer Service Production Worker

VICTOR COREA

West Chester, PA *****

610-***-**** - *************@*****.***

PROFESSIONAL SUMMARY

Skilled server offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Focused server with over 3 years of hands-on experience. Skillful in handling phone duties and reservations. Well-versed in coordinating large-scale events and intimate dining. Proactive and friendly professional with strengths in customer service, time management and effective planning.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dependable Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays..

Responsible Factory Worker contributes to team and company success. SKILLS

Price memorization

Table setting arrangements

Liquor, wine and food service

Check payment processing

Menu memorization

Dining customer service

Table Bussing

Safe food handling

Seating assignment preparation

Quality control

Service prioritization

Relationship management

Customer assistance

Cash management

Credit and cash transactions

Cash drawer balancing

Product recommendations

Friendly, positive attitude

Bilingual (Spanish and English)

Assembly procedures

Loading and unloading protocols

Hand tools

Product assembly

Product packaging

Shipment preparation

Fabrication

Equipment operation

WORK HISTORY

04/2023 to Current Restaurant Manager

El Limón Mexican Restaurant – Malvern, PA

Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Carefully interviewed, selected, trained, and supervised staff. Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Led and directed team members on effective methods, operations, and procedures. Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Managed staff schedules and maintained adequate coverage for all shifts. 01/2022 to 04/2023 Production Associate/Packer

Veltek Associates Inc.

Moved items between machines, conveyors and transport equipment to meet production needs.

Completed product assembly according to standardized procedures. Wrapped items, placed in boxes and added proper labeling to prepare for shipment. Organized project components according to workflow. Sorted and packaged products to prepare for processing or shipment. Reviewed job specifications to properly set up machines. Review the container weight and filling chemical.

Labeling containers to get them ready for filling. Using sealing machines

Bagging the containers with chemical

Making sure the correct label was given to me before placing it into a box or a container.

04/2019 to 11/2021 Server

Plaza Azteca Mexican Restaurant

Educated guests on daily specials and appetizers, entrees, desserts and other menu items.

Operated POS terminals to input orders, split bills and calculate totals. Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.

Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.

Collaborated with host, bus person and cook to serve up food and beverage options.

Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation. Calculated charges, issued table checks and collected payments from customers. Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.

06/2017 to 09/2018 Hostess

Alba Restaurant

Greeted visitors, assessed needs and directed to appropriate personnel. Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.

Answered and directed incoming calls using multi-line telephone system. Sorted incoming mail and directed to correct personnel each day. Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events. Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Stayed abreast of server availability and table turnover to make quick decisions about seating locations.

Communicated with kitchen staff about cook times to foster customer satisfaction. Answered questions about food and order statuses for waiting customers. Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.

Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.

Monitored dining area to assess server capacity and estimate wait times. Accommodated guests with children and special needs to promote comfortable dining experience.

Supervised activities of dining room staff to maintain service levels and support guest needs.

02/2016 to 11/2017 Food-Runner

McKenzie Brew House

Delivered entrees to tables and made sure each guest received correct menu items. Completed final preparations of dishes and quickly delivered items to customers. Assisted servers with table settings and beverage refills during busy periods. Pitched in to help by washing dishes, glasses and cutlery when kitchen staff became overwhelmed.

Reset tables between guests, including refilling condiments and wiping down all surfaces.

Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals. EDUCATION

High School Diploma

Great Valley High School - Malvern, PA

Learned English because Spanish is my first language. It was pretty hard but I did it and now I proudly can say that I'm bilingual

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