Customer Service Call Center
Resume:
Gulfport Ms,*****
******@*****.***
EXPERIENCE
Sugaring NYC, Gulfport Ms — Customer Service
Representative
August 2023 - PRESENT
● Supplying information in accordance with customers' needs and demands.
● Promoted available products and services to customers during service, account management, and order calls.
● Helped the business achieve and maintain industry-leading customer service ratings.
● Analyzed complaints, issues, and grievances and forwarded them to designated departments for investigation and response.
● Looked for training opportunities to improve my customer relationship management skills and increase customer satisfaction.
● Entered call details and solutions into the Salesforce database.
● Answered over 30 calls per hour to meet the fast-paced call center demands.
● Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes.
● Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
● Customers were educated on billing, payment processing, and customer service policies and procedures.
● Contacted customers to suggest additional services or product purchases and to inquire about their needs or concerns after completing sales.
● Kept accurate and current customer account data with manual form processing and digital information updates.
● Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments.
American Cash Advance, Gulfport Ms — Cashier
June 2022 - July 2023
● Counted vault
● Tended cash register
● Restocked
SKILLS
● Financial records and
processing
● Computer literate
● Operations
management
● MS Office
● Credit and collections
Customer service
expert
● Fast learner
● Adobe and Adobe
Flash proficiency
● Skilled multi-tasker
● Complaint resolution
● Data entry
● Application support
● Technical support
● Desktop support
● Java system proficient
● Type 40 WPM
● Excellent
communication
● Conflict and dispute
resolution
● Scheduling
● Active listening
● Time management
● Cleaned work area
Rescare, San Antonio Tx— Direct Care Specialist
April 2021 - May 2022
● Made schedules
● Administered Medication
● Cooked and cleaned for patients
● Transported patients to and from adult daycare
● Administered patient allowances
EDUCATION
Blue Cliff College, Gulfport Ms — Certified Medical Assistant
YEAR 2012
PROFESSIONAL SUMMARY
Customer service expert with over 7 years of experience resolving account and service issues taking inbound and making outbound calls. With a team-oriented mentality and a commitment to customer satisfaction, business goals, and customer support excellence, I am efficiency-driven and organized with a strong background in conflict resolution.
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