Customer Service Sales Associate
Resume:
Taquallia Harley
Columbia, SC *****
**************@*****.***
To ensure a position with stable and a profitable organization where I can be a member of a team and utilize my experience to the fullest.
Work Experience
Customer Service Representative Teleperformance
Customer Service Agent - Columbia, SC
February 2021 to Present
1. Process federal tax payments for taxpayer that calls in to make a payment. Sales Representative
Spectrum Communications - Columbia, SC
March 2019 to December 2022
1. Inbound sales
2. Answer calls
3. Upsell on every call received from the customer. 4. If a customer only had internet service with Spectrum, I would tell them the benefits of having cable and mobile with spectrum as well.
5. Try to make a sell on every call.
Retail Assistant Manager
T-Mobile Premium Retailers - Columbia, SC
May 2019 to October 2022
Lead by example
Supported my team through development training and mentoring. Ensured store employees meet and exceed monthly goals including myself. Made sure store was always clean and audit ready.
Completed observations of store employees interaction with customers including feed back to be used in development, training and coaching conversations and etc. Sales Associate/Cashier
Goodwill Industries - Columbia, SC
April 2016 to January 2019
Cashier and Sales Associate
Piggly Wiggly - Marion, SC
August 2011 to February 2013
1. Welcomed and greeted all customers.
2. handled all sales transactions while operated assigned register. 3. Maintained security of all cash.
4. Maintained a pleasant, friendly and cooperative attitude with customers, supervisors and coworkers. 5. Assist with unloading trucks in a safely manner. 6. Adhered to and uploaded policies and procedures. 7. Had general math skills for cash accounting.
8. Had strong verbal communication skills at all times with customers. 9. Maintained a good and cleaned work area .
Cashier/Sales Associate
Belks - Marion, SC
December 2008 to September 2010
1. Identified and reduced shrinkage in area.
2. Worked professionally and pleasant with customers, coworkers and managers to define my task. 3. Always maintained dress standards and appearance. 4. Maintained floor and stock areas consistent with store standards. 5. Ensured new merchandise was unpacked and displayed in a timely manner. 6.Always complied with store policies with attendance and tardiness. 7. Handled all cash on my assigned register.
8. Always maintained security of all cash and protected all company assets. Education
None in Nursing
Horry Georgetown Technical College - Conway, SC
January 2012 to August 2014
Marion County Area Technology Center - Marion, SC
October 2007 to June 2009
Creek Bridge High School - Marion, SC
August 2004 to June 2009
Skills
• Housekeeping Supervisor
• Houskeeping
• Front Desk
• Cleaning
• Time Management
• Customer Service
• Housekeeping
• Filing
• Fast learner
• team player
• Inventory
• Excel
• Cash Register
• Phone Etiquette
• Cash Handling
• Math
• Hotel Experience
• Sales
• English
• Cashiering
• Nursing
• Communication skills
• Customer service
Certifications and Licenses
Driver's License
Assessments
Customer focus & orientation — Proficient
October 2022
Responding to customer situations with sensitivity Full results: Proficient
Data entry: Attention to detail — Proficient
September 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Work style: Reliability — Proficient
January 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Scheduling — Proficient
January 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Administrative assistant/receptionist — Proficient September 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
November 2022
Identifying and resolving common customer issues
Full results: Proficient
Front desk agent (hotel) — Proficient
January 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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