Front Desk Medical Receptionist
Resume:
Natasha Phiffer
Montgomery, AL *****
**************@*****.***
Highly organized and detail-oriented patient front desk medical receptionist 15+ years of experience in a busy healthcare facility.Proven ability to manage patient flow,schedule appointments, and answer inquiries efficiently while maintaining a positive and welcoming environment. Multitasking,Time Management, EHR System, Data Entry, HIPAA Compliance,Conflict Resolution,and teamwork.Eager to leverage my skills and dedication to provide exceptional patient care and support the team. Authorized to work in the US for any employer
Work Experience
Patient Account Representative
Health Services Inc-Montgomery, AL
October 2021 to April 2022
• Secured patient information confidential medical records in compliance with HIPPA privacy rule standards to protect patient privacy
• Identified insurance payment sources and payers proper sequence to establish chain of payments with cash payments etc
• Stay clam under pressure to successfully dealt with difficult situations
• Greet patient
• Scheduled appointments
• Check in/out patients
• Perform registrations on new and existing patients
• Insurance verification
Front Desk Medical Receptionist
Advanced Women's Healthcare-Clanton, AL
December 2009 to July 2019
• Greeting patients and visitors,answering questions and concerns
• Scheduling appointments,keeping appointments on time and notifying the staff and providers of patients arrival
• Completing documentation collecting co-pays
• Updating patient records preparing patient charts and handling medical records request
• Answering calls responding to inquiries and communicating with appropriate staff
• Maintaining a clean and organized reception area and workplace
• Money handling fax machine and scanning insurance verification Patient Navigator
Health Services Inc-Montgomery, AL
• Ensure that the patient are fully aware of their legal rights
• Schedule Appointments
• Proved referrals to patients to endure they received the care and treatment services they need
• Follow up with patient to ensure they receive care and treatment for their needs
• Communication with healthcare staff and provider that provides detailed information on patient care needs and treatment plan and follow up plan
Education
High school diploma
Robert E Lee High School
Skills
• Patient Scheduling
• Appointment Scheduling
• Schedule Appointments
• HIPAA
• Medical Terminology
• EMR Systems
• Insurance Verification
• Medical Referral
• Athenahealth
• eClinicalWorks
• Clearwave
• Excel
• Microsoft Outlook
• Microsoft Word
• Microsoft Office
Certifications and Licenses
CPR
July 2024 to July 2026
CPR
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