Customer Service Data Entry

Kendyle Cline

+1-630-***-**** *******.*****@*****.*** Yorkville, IL

SUMMARY

Diligent, dependable, and experienced professional adept in Marketing Coordination, Corporate Interaction Management, Import Logistics, and Customer Service. Skilled in mobilizing diverse teams towards collective objectives and project initiatives. Capable of responding to the needs of both clients and colleagues with empathy and tact. Committed to collaborative efforts and driven to contribute to organizational success. PROFESSIONAL EXPERIENCE

Aldi USA Jan. 2018- Mar. 2024

Marketing Corporate Interaction Coordinator

• Developed and executed comprehensive marketing strategies to promote products and services

• Provided support to CI department and assisted with CI projects and tasks

• Managed all digital assets for ALDI, meticulously assigned and uploaded assets to management systems

• Facilitated inventory management, and maintained regular communication with suppliers and external agencies

• Addressed customer inquiries regarding inaccuracies

• Project managed over 600+ Seasonal items and over 3,000+ Core items

• Assist the Creative Studio Photography with shoots, preparation and products with seamless execution. Hapag-Lloyd L.L.C. Aug. 2015- Oct. 2017

Counter Import Destination Coordinator

• Coordinated end-to-end import shipments with internal departments, external vendors, and oversees agents

• Prepared and reviewed import documentation, including bills of lading and custom declarations, ensuring accuracy

• Liaised with custom brokers/ regulatory agencies to facilitate customs clearance and resolve custom related issues

• Monitored shipment progress and addressed discrepancies to ensure customer satisfaction

• Generated reports to monitor outstanding freight collect charges, and entered payment details in company’s internal system with banking platform for financial transparency

Performance Fox River Aug. 2014- Aug. 2015

Receptionist and Customer service representative

• Assisted with data entry, document preparation, and further administrative tasks.

• Administered invoicing tasks, including editing, creating, and deleting invoices that aligned with customer and or company requirements.

• Executed payment processing procedures and coordinated preparation and dispatch of documents with external vendors.

• Oversaw multi-line phone system and directed calls to appropriate personnel with efficiency and accuracy

• Delivered exceptional customer service by addressing inquiries, resolving issues, and handling customer concerns. EDUCATION

High School Diploma class of 2005

Sandwich High, Sandwich, IL

Skills References

Data Entry

M365

Smartsheet

Workfront

Adobe Bridge

Microsoft Office Suite

Logistics

Elizabeth Stineford 224-***-****

Renee Judd 331-***-****

Maddison Mallot 314-***-****

Project Management

Analytical Skills

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