Customer Service Washington Dc

MERCEDES BROWN

Washington dc, Dc ***** 202-***-**** *****************@*****.***

Experienced Retail Manager with 8+ years of professional experience in the food retail services.Demonstrated success in food retail management, product presentation, and customer service. Provenability to assess in store and customer needs, support a team, be reliable, and also work in a fast pacedenvironment. Furthermore, Exceed sales objectives and store goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions .Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service

Patient Care

EMR Systems

Concierge Experiences

Guest experiences

Maintained front desk's concierge book to provide

visitors with access to relevant local information. Maintained front desk's concierge book to provide

visitors with access to relevant local information. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate

representative. Well-educated and poised with

superior communication skills.

Handled cash and credit cards for payment.

Telephone etiquette

Reservations management

Housekeeping

Certified Training Manager, 04/2019 - 12/2020

&pizza – DC

Strive to deliver against sales, profitability, guest experience and team experience targets Developed and elevated the team into bigger and broader roles Communicate effectively with a diverse group of people Worked in a fast-paced, dynamic environment

Helped with problem-solving, completed Daily Tasks. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Evaluated training needs and designed customized courses for improved performance and efficiency. Partnered with HR to align talent development strategies with organizational goals and objectives. Created personalized development plans for employees based on their career aspirations and skill sets. Managed external vendors to ensure high-quality training materials were delivered on time and within budget constraints.

Mentored junior training staff members enhancing their instructional skills while contributing towards building a strong internal team capable of delivering top-notch learning experiences. Coached team members individually to enhance their skills and achieve professional growth. Server, 10/2022 - 05/2023

The residents Thomas circle – Washington, DC

Handled cash transactions accurately, contributing to balanced daily financial reports. Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Assisted in training new hires, providing guidance on restaurant standards and best practices. Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers. Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences. Concierge, 06/2019 - Current

HireOne – Washington dc,20001

Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure. Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.

Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.

Maximized guest satisfaction by promptly addressing concerns and resolving issues. Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.

Collaborated with other hotel staff to create seamless guest experiences from check-in to checkout. Maintained front desk's concierge book to provide visitors with access to relevant local information. Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.

Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.

Supported event planning efforts, contributing to the successful execution of memorable occasions. Medical Assistant Diploma : Medical Assistant Program, 01/2020 Prospect College - Washington dc,20005

High School Diploma: 01/2016

Roosevelt Senior High School - Washington dc

CPR& FIRSTAID Certification

English:

Full Professional

EDUCATION

CERTIFICATIONS

LANGUAGES

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