Quality Assurance Customer Service

Placide IRANKUNDA

Country of Rwanda, Western Province, Nyabihu District, Kabatwa Sector.

Email: ***********@*****.*** Phone: +250********* PROFESSIONAL SUMMARY:

Detail-oriented and self-motivated professional with over 10 years of experience in the banking sector and various roles requiring strong organizational, customer service, train clients how to implementing Store Basic quality assurance measures in their companies, and logistical skills. Proven ability in handling inventory management, product packing, and fostering client relations. Seeking to leverage diverse skills in a warehouse or storekeeping environment with a strong focus on efficiency and compliance.

CORE COMPETENCIES:

- Inventory Management

- Product Packaging and Labeling

- Quality Control and Assurance

- Customer Relationship Management

- Regulatory Compliance

- Team Collaboration

- Time Management and Organization

PROFESSIONAL EXPERIENCE:

Investment Officer:

At INKOMOKO CAPITAL LTD, Kigali, Rwanda

April 2020 - September 2023

- Managed processes for loan applications, contributing to organized record-keeping and documentation.

- Engaged with clients to assess their needs, ensuring alignment with service delivery and product offerings and train clients how to implementing Store Basic quality assurance measures in their companies.

- Developed strategies for effective loan utilization, demonstrating strong problem-solving skills beneficial in a warehouse setting.

Loan Officer:

At Vision Fund International, Kigali, Rwanda

February 2018 - March 2020

- Facilitated client engagement, clarifying terms and conditions, similar to managing customer service in a retail environment.

- Ensured compliance with regulations in loan processing, equipping me with skills to monitor warehouses for safety and compliance by Labeling and tagging products for identification. Loan Officer:

At ASA International, at MUSANZE, Rwanda

July 2017 - January 2018

- Conducted financial assessments and verified compliance, skills transferable to managing product quality and standards and train clients how to implementing Store Basic quality assurance measures in their companies.

Accountant:

At KOAINYA, Nyabihu, Rwanda

March 2016 - July 2017

- Maintained financial records and assisted in budgeting, providing a strong foundation in accuracy and attention to detail critical for inventory management by Implementing inventory replenishment strategies, and train clients how to implementing Store Basic quality assurance measures in their companies.

Loan Officer:

At UMUTANGUHA FINANCE PLC, Kigali, Rwanda

November 2011 - February 2016

- Established strong relationships with clients and managed loan documentation, reflecting the ability to handle various administrative tasks similar to storekeeping responsibilities. EDUCATION:

Bachelor Degree in Accounting

Kigali Independent University ULK, Rwanda

2013 – 2016

Secondary Diploma in Accounting

GS Kibihekane, Rwanda

2008 - 2010

CERTIFICATIONS:

- Economics and International Business by(IBMI)

- Certified Trainer of Financial Education by (UNCDF)

- Management of Cooperatives of Savings and Credit by (ICCO)

- Certified in Micro-Leasing Products by (Rabobank)

- Certified Analyst of Credit Files by (SIDI)

- Strategic Planning Foundations by (PMI)

- Managing Project Stakeholders by(PMI)

- M&E Fundamentals by (USAID)

ADDITIONAL SKILLS :

- Equipment handling and lifting

- Basic quality assurance measures

-Labeling and tagging products for identification

-Maintaining a clean and organized workspace

-Implementing inventory replenishment strategies

- Inventory counting and stock taking

-Conducting safety inspections

- Product sorting, packing and organization

REFERENCES:

1. ASSIMWE RAUBEN : Administrative assistant at Land Olacks venture 37 Kigali-Rwanda Email: *********@*****.*** Telephone: +250**********. 2. NKUSI EMMANUEL: Branch Manager at Cogebanque Kirehe Branch in Eastern Province. Email: ****.*******@*****.*** Telephone: +250********* 3. ABIYINGOMA Emmanuel Senior Auditor in Rwanda Education Board. Email: **************@*****.*** Telephone: +250********* I look forward to discussing how my skills and experiences can contribute to your team’s success.

Placide IRANKUNDA

Contact this candidate