Customer Service Quality Control
Resume:
Latrice Johnson-Cooper
Elizabeth City, NC *****
**********************@***********.***
Ambitious detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Enthusiastic and innovative supervisory skills with a strong motivation to succeed. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment.
• Collaborative team member
• Proficiency in safety
• Outstanding interpersonal skills
• MS Office proficient
• Attentive caregiver
• Effective problem solver
• Energetic and organized
• Critical thinker
• Professional demeanor
• Customer service-oriented
• Exceptional telephone etiquette
Authorized to work in the US for any employer
Work Experience
Warehouse Team Leader
STAFF OUTSOURCING SOLUTIONS-Walmart-Kitty Hawk, NC May 2022 to June 2023
1. Supervise and coordinate the activities of warehouse staff, including picking, packing, shipping, and receiving.
2. Plan and prioritize work assignments for the team to ensure optimal workflow and productivity. 3. Train and develop team members on proper warehouse procedures, safety protocols, and company policies.
4. Monitor and enforce compliance with standard operating procedures (SOPs) to maintain quality control and accuracy of inventory.
5. Coordinate with other departments, especially perishables, logistics, and customer service, to ensure smooth operations and timely order fulfillment.
6. Oversee inventory management and conduct regular cycle counts and audits to ensure inventory accuracy. Especially high ticket items such as TV, laptops, and iPhones. 7. Identify areas for process improvement and implement efficient warehouse practices to enhance productivity and cost-effectiveness.
8. Ensure compliance with health and safety regulations and maintain a clean and organized warehouse environment.
9. Resolve any issues or conflicts that arise within the team and address performance concerns through coaching and mentoring.
Quality Control Inspector
Potato Grater-Elizabeth City, NC
May 2021 to May 2022
Ensured that cabbage or potatoes were to proper standards and sorted properly the wastes from that which passed as too quality.
Venue Reservations Specialist
Elizabeth City State University-Elizabeth City, NC March 2019 to January 2021
Treats requests with professionalism, tact, and a courteous manner. Making sure the calendars are never double booked, and all reservation fees are paid in full in a timely manner. Ensures prompt delivery of final bills to guests. Ensures the lobby and shared areas are neat and orderly. Maintains knowledge of University policies including room rates, discounts, special offerings, and community events. Responsible for ensuring all documents needed for admission were on file such as ability to serve alcohol, and ensuring that security are in place for all events especially that which hosted minors (award ceremonies, off site dances, fundraisers etc).
Technical Support Specialist
Apple Kelly Connect-Remote
May 2018 to February 2019
Responsibly and efficiently working cases and resolving issues for customers or escalating appropriate cases to fix customers problems in a timely manner, and following up on issues to ensure timely resolution.
Correctional Officer
Scotland Correctional Institution-Laurinburg, NC
March 2015 to April 2018
Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public. Safely transported inmates to and from medical trips.Conducted pre-trip and post- trip equipment inspections of transport vehicles and equipment. Informed inmates and visitors of rules, safety and security procedures and responsibilities. Maintained communications with all other areas of the facility at all times.
Maintained daily logs of shift activity. Attended regular trainings and maintained appropriate certifications.
Correctional Officer
Pasquotank Correctional Institute-Elizabeth City, NC December 2012 to February 2015
Assisted in restraining violent and unruly inmates. Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Signed in all visitors and completed appropriate visitation log forms. Received property from incoming inmates, provided receipts and inspected items for contraband. Informed inmates and visitors of rules, safety and security procedures and responsibilities. Maintained communications with all other areas of the facility at all times. Maintained daily logs of shift activity. Instructed inmates on work details and transported them to work sites. Maintained correct physical head count at all times. Activities Coordinator
Happy Feet Family Day Care-Elizabeth City, NC
July 2006 to November 2013
Helped manage an in-home daycare with 1 infant, 2 toddlers, and 4 school aged children Promoted language development skills through reading and storytelling. Promoted good behavior by using the positive reinforcement method. Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces. Organized small groups of children while transitioning to and from outdoor play. Dressed children and changed diapers. Maintained daily records of children's individual activities, behaviors, meals and naps. Engaged with children individually to meet their emotional and physical needs.
Sparked imagination by helping children discover new things each day. Organized and engaged in recreational activities such as games and puzzles. Night Shift Manager
McDonald's-Elizabeth City, NC
February 2007 to December 2012
Managed 25-person team of cooks and back of house staff. Trained kitchen staff on proper use of equipment, food handling, and portion sizing. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant. Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties. Maintained a safe working and guest environment to reduce the risk of injury and accidents. Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Assistant Manager/Sales Associate
Family Dollar-Elizabeth City, NC
June 2004 to February 2007
Promoted from Team Leader to Assistant Manager within 6 months. Counted cash drawers and made bank deposits. Assigned employees to specific duties to best meet the needs of the store. Examined merchandise to verify that it was correctly priced and displayed. Trained and developed
new associates on POS system and key sales tactics. Generated repeat business through exceptional customer service. Assisted with store inventories once per quarter. Education
Mass Communications
Elizabeth City State University
September 2004 to March 2006
High School Diploma
Pasquotank High School - Elizabeth City, NC
2004
school broadcast of announcements
Skills
• Shift Management
• POS
• Caregiving
• Team Management
• Organizational Skills
• Phone Etiquette
• Cleaning Experience
• Technical support
• Crisis intervention
• Cash register
• Stocking
• Hotel experience
• Janitorial experience
• Custodial experience
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