Customer Service Specialist
Resume:
Kathryn “Kathy” Wire
Hammond, LA *****
*****.******@*****.***
Professional and knowledgeable Receptionist versed in administrative support and customer service, offering advice and information to customers, taking phone calls, updating databases, taking orders, collecting payments, basic IT skills, communication abilities, courtesy, accuracy and the capacity of working under minimal supervision. Highly efficient and accurate, with strong planning, problem-solving and communication skills. Excellent computer skills, self starter and work independently. Excellent written and verbal communication skills Authorized to work in the US for any employer
Work Experience
Time away from work
Caretaker-Enterprise, AL
July 2020 to July 2024
I have acted as the primary caretaker in my family, off and on during my career, due to illnesses. I loss my mother in February 2023, and my father in July 2023. I'm grateful for having the ability to be there for my family during that time, and have taken a year to recover from the loss. I’m now excited and ready to join back into the workforce.
Remote Reservationist Associate
PetSmart-Louisiana
October 2021 to April 2023
• Answer incoming phone calls from pet parents, assist with scheduling appointments, and answer all questions about our services
• Ensure that all additional service opportunities are presented to the pet parent in a confident manner including "why" the service would be beneficial to the pet's experience
• Answer each call thoroughly, yet efficiently, ensuring all information is correctly obtained from the pet parents
• Demonstrate effective problem-solving and customer relation skills
• Communicate information clearly and accurately to the pet parent through the appropriate written and verbal means
• Provide feedback to supervisors on processes and customer interactions as necessary
• Demonstrate regular attendance and adherence to call center schedule
Front Desk Receptionist
Summerfield Senior Living-Hammond, LA
April 2018 to July 2019
• Greeted all customers, Checked in/out guests and customers, Took phone calls, directed visitors and took messages, Returned calls to customer,
• Resolved guest and customer issues, Scheduled appointments, Organized and processed mail, Handled cash and deliveries,
• Monitored and updated customer records, Made copies and scanned documents, Maintained office
Receptionist
H R & BLOCK-Walker, LA
January 2017 to January 2018
• Greeted all customers pleasantly and provided sign in sheet, Answered the phone by the second ring and greeted callers enthusiastically, Collected all payments, credit, checks and cash.
Receptionist
Enterprise Express Care-Enterprise, AL
April 2015 to October 2017
• Highly efficient and accurate, with strong planning, problem solving and communication skills. Excellent computer skills, self starter and work independently. Excellent written and verbal communication skills.
Receptionist
H&R Block-Enterprise, AL
January 2015 to April 2016
• Greeted all customers, Checked in/out guests and customers, Took phone calls, directed visitors and took messages, Returned calls to customer,
Resolved guest and customer issues, Scheduled appointments, Organized and processed mail, Handled cash and deliveries
Receptionist
H&R Block-Enterprise, AL
December 2014 to April 2015
• Greeted each client pleasantly and provided the desk sheet for sign-in, Answered the phone by the second ring and greeted callers enthusiastically, Collected all payments, credit, checks and cash
Cashier
Panera Bread Company-Enterprise, AL
January 2013 to July 2014
• Greeted customers promptly, Ran cash register at busy Restaurant establishment, Completed all daily tasks and special assignments with an efficient and quality-driven approach
Elderly Caretaker
Parents Enterprise-AL
January 2009 to May 2013
• Assured that they received their medications on time, Changed and cleaned all surgery sites, Changed and cleaned colonoscopy bags, Driver to all of their doctors' appointments
Front Office Receptionist/Leasing Agent
Heron Cove Apts-Enterprise, AL
July 2008 to March 2009
• Processed tenant's applications through home office, Fall Festival Coordinator 2008-2017, Took all work orders, Greeted customers warmly and genuinely, Assisted in signing in/out patients, Answered incoming calls, took messages, Made calls to patients, clients, Helped with all questions and complaints, Checked insurance information, Managed mail, medical forms, and medical histories, Took payments, Faxed, copied, and scanned documents, Sent prescriptions and orders to the appropriate personnel and department, Kept up-to-date records on patients, clients
Front Office Receptionist
Enterprise Foot Care Center-AL
October 2005 to July 2008
• Fluent with Microsoft Word, Microsoft Excel, Medisoft, E Z Book, Scheduling, Amazing Chart, Microsoft, PowerPoint, Verified all primary insurance via website or customer service, Answered the phone by the second ring and greeted callers enthusiastically, Clerical support to employees, including copying faxing and file management Education
Associate in Medical Administration
Enterprise State Junior College - Enterprise, AL
May 1983 to May 1983
Skills
• Excel (4 years)
• Microsoft excel (4 years)
• Microsoft office (6 years)
• Microsoft powerpoint (2 years)
• Powerpoint (4 years)
• Excellent communication skills (10+ years)
• Data Entry (4 years)
• Billing (2 years)
• Filing (10+ years)
• Scheduling (7 years)
• Receptionist (10+ years)
• Clerical (10+ years)
• Customer Service Skills (10+ years)
• Management (4 years)
• Microsoft (5 years)
• Microsoft Word (10+ years)
• Organizational Skills (10+ years)
• Outlook (4 years)
• Inventory (4 years)
• Time Management (10+ years)
• Administrative Assistant (5 years)
• Medical Terminology (4 years)
• Administrative Experience (4 years)
• Front Desk (8 years)
• Quickbooks (4 years)
• Medical Office Experience (10+ years)
• Customer Service (10+ years)
• Medical Receptionist (8 years)
• Medical Scheduling (10+ years)
• Medical Records (2 years)
• Property Leasing (2 years)
• Office Administration (5 years)
• Phone Etiquette (10+ years)
• Insurance Verification (4 years)
• ICD-10 (2 years)
• Computer Skills (10+ years)
• HIPAA (10+ years)
• Anatomy Knowledge
• Patient Care (10+ years)
• Computer skills (10+ years)
• Excellent Teamwork and interpersonal skills (10+ years)
• Excellent Decision-making abilities (5 years)
• Self-motivated (10+ years)
• Ability to make decisions and solve problems (10+ years)
• Ability to plan, organize, and prioritize work (10+ years)
• Excellent Communication skills (10+ years)
• Excellent Decision-making skills (10+ years)
• Ability to work under pressure (10+ years)
• Advanced Microsoft Office (4 years)
• Knowledgeable in Microsoft PowerPoint (2 years)
Certifications and Licenses
Driver's License
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