Customer Service Representative

Melody M Formey-Navarro

Address: **** * **** ******, *****, FL 33610

Phone: 813-***-****

Email: ***************@*****.***

Objective: Customer service-oriented professional with a proven track record of delivering exceptional support to clients. Eager to leverage sales to provide outstanding customer experiences and contribute to the success of company.

Education:

Bachelor of Science in Nursing, University of Tampa, 05/27/2025

Work Experience:

1.Customer Service Representative, American Power & Gas, 02/15/2022-Present

Handled customer inquiries, complaints, and feedback via phone, email, and in-person interactions.

Provided product information, resolved issues, and ensured customer satisfaction.

Maintained accurate records of interactions and transactions in the CRM system.

Collaborated with cross-functional teams to escalate and resolve complex issues.

2.One Touch Direct, T-Mobile, 11/20/2021-03/10/2024

Assisted customers with inquiries related to T-Mobile products and services in a fast-paced retail environment.

Provided expert advice on mobile devices, plans, and accessories to meet customers' needs and preferences.

Processed transactions, including sales, activations, upgrades, and account changes, using company systems.

Resolved customer complaints and concerns promptly and effectively to ensure customer satisfaction.

Actively participated in sales initiatives and promotions to achieve and exceed sales targets.

3.Uber Driver-Partner, Uber, 02/01/2021-Present

Provided safe and reliable transportation services to passengers using the Uber platform.

Maintained a clean and well-maintained vehicle, ensuring passenger comfort and satisfaction.

Demonstrated excellent customer service skills, including friendly and professional interactions with passengers.

Managed time effectively to maximize earnings and minimize wait times for passengers.

5 Star Driver

Skills:

Strong communication skills, both verbal and written

Active listening and empathy

Conflict resolution and problem-solving abilities

Proficiency in CRM software and Microsoft Office Suite

Ability to multitask and prioritize tasks effectively

Additional Information:

Technical savvy

Problem Solver

Quick learner

Team Player

Honest

Additional Information:

Volunteer, Salvation Army 2012-Present

Awards or recognitions, CNA I, Medical Tech license

Notary License

Spanish My native language fluent

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