Customer Support Account Specialist
Resume:
Stephen Carlisle
Harrison, OH
********@*****.***
Work Experience
Account Specialist – Indiana Area
Lifetouch Preschool Portraits – West Chester, OH
Primary Duties and Responsibilities
Coordinating 8-12 photography schedules, routing photographers to childcare centers, contacting centers via telephone to handle customer inquiries, resolve service-related issues and ensure retention.
Performs pre- and post-Picture Day calls to ensure Picture Day readiness (e.g., confirmations, inquiries) and provide customer support (e.g., inquiries, issues, offerings, pricing), according to Company guidelines as well as effectively uses resources to research and respond.
Documents customer contacts and situations, such as service-related issues, accurately and in a timely fashion. Escalates issues or concerns as appropriate.
Follows established scheduling and productivity guidelines to book Picture Days, schedule photographers by analyzing the market and center locations and resolve scheduling issues.
Works with the plant to resolve production issues (e.g., quality, processing), explore and identify solution(s) and manage situations.
Ensures effective and timely communication with Photographers, including the photography schedule, to ensure preparedness for Picture Day.
Safe-guards all customer, employee and company proprietary and personal information, ensuring customer and employee data is kept confidential at all times.
Additional Duties
Provide desktop support for office team members
oTroubleshoot Windows System and IT issues
oRoll out and Implement Hardware setups and new equipment integration across all teams
Customer Success Advocate, Inside Sales
Hubert Company LLC - Harrison, OH
March 2014 - 2/28/19
ServSafe Manager level Certified Customer Advocate with a demonstrated history of working in the
MerchandisingSolution and Equipment industry. Skilled in Sales Negotiation, Budgeting, Discovery,
and Retail. Strong support professional with experience working with companies in the food and
beverage industry to increase sales through operations and visual merchandising products.
-Utilize a structured, discovery-based sales process that includes connecting solutions to customer
business needs.
-Make proactive sales calls to site-based decision makers within existing and potential customers
-Create and effectively manage customer call schedules, document customer interaction using the
Salesforce CRM.
-Quote / lead follow-up with an emphasis on conversion to sale.
Manager - Dean Alessandrini - 513-***-****
Customer Service Representative III
National Government Services Inc - Cincinnati, OH
August 2007 to March 2013
Five and a half years of Durable Medical Equipment(DME) Inbound Call Center Operation Experience
o Position was an on-the-phones supervisory role and advanced research/problem solving role
* Business computer systems trained. (I.e. MS Office - PowerPoint, Publisher, Excel, Word, ECT )
* Proficient in Claims adjustments and Recoupments of funds
* Extensive knowledge of Medicare DME Medical Policies and Claims processing procedures
* Adept in all of the DME of Medicare self-help systems
o Voice automated systems
o NGS Connex
o Claim Status Inquiry(CSI)
Manager - Kim Bauer - 317-***-****
Supervisor - Damon Blue - 513-***-****
Order Picker
Hubert Company - Harrison, OH
June 2007 to August 2007
Order Picker
• Picking products for shipment via forklift.
• Reading and verifying pick labels, instructions, pick locations and product descriptions on scanners.
• Plus other duties as assigned. Returns Operator, and Pallet Picker
Spherion Co - Hebron, KY
July 2006 to August 2006
Sorted incoming materials for resale, and redistributing.
* Packaged "good" materials for replacement in warehouse.
* Taught "Computer Organization Program" to new employees.
Maintenance of Reservoir Specialist
Fort Thomas Water District - Fort Thomas, KY
May 2005 to August 2005
Operation of Excavation equipment.
* Operation of Reservoir cleaning equipment.
* Maintaining of State Standard for Reservoir Upkeep.
Maintenance Framer, Quality Control of Equipment
Halls Quality Construction - Sunman, IN
2000 to 2005
Inquiry of Materials required for Projects.
* Supply materials to Head Framers.
* Upkeep on Framing Equipment.
Certification
ServSafe Certified - Certificate # 17148765 - Issued 11/14/2018
Contact this candidate